Main duties:

• Conduct of F2F meeting with customers (products presentation)
• Management of four DHL Regional Agents (Ukraine)
• B2B telephone sales execution (both warm and hot)
• Client portfolio management with 150+ clients
• Agreement processing (from early negotiations to final sign off with retention on forward)
• Ad-hoc issues resolving – shipment damage, incorrect invoice, network failures
• Presentation of new services and proposals to potential clients
• Participation in DHL annual sales review conference

Main achievements:

• 2024 - the 1st place in European Sales Champion Club based on sales KPIs for Jan-Feb 2024
• 2023 – gold award in Europe Sales League based on sales KPIs
• 2021 – the 2d place in Ukrainian Sales Champion Club based on sales KPIs

Main duties:

• B2B telephone sales execution (both warm and hot)
• Client portfolio management with 500+ customers (incl. global customers)
• Agreement processing (from early negotiations to final sign off)
• Conduct of F2F meeting with the existing customers (products presentation)
• Ad-hoc issues resolving - shipment damage, incorrect invoice, network failures
• Presentation of new services and proposals to potential clients
• Participation in DHL annual sales review conference
• Involvement in marketing national-wide projects as company representative (2018-2017 Ukrainian Fashion Week)

Main achievements:

• 2018 - the 2nd place within Europe according to STP campaign (Shipment To Profile - smart discount management)
• 2018 - the 3rd place in Ukrainian Sales Champion Club based on revenue and shipments annual growth

Main duties:

• B2C telephone sales execution (both warm and hot, via web-page/ phone calls)
• Negotiations with clients
• On-going support of Key Accounts and HoReCa clients on services matters
• Preparation of Sales and Service Agreements, control over payments received
• Coaching of new employees
• Ad-hoc issues resolving in case of the clients' complaints
• Presentation of new services and new proposals to clients
• Reporting on orders/sales/clients/average market prices analysis to management

Main achievements:

• Successful implementation of new CRM tool
• Cooperation with WOG network with min # of complaints and personal sales turnover increase by 15%
• Best achievements in sales results among sales team - July'2016

Main duties:

• Presentation to clients new services and proposals offered by the company as well as advising on existing products
• Sales execution
• Acceptance and processing of incoming orders - online or by phone
• Coordination of all issues between client and shipment department

Main achievements:

• Attracted a big number of customers for the new project Metro for Office through warm calls (+5%).

• Support incoming calls at hotline
• Outgoing calls to clarify the data
• Sales execution
• Implementation of research calls
• Work with the Clients' database

Main achievements:

• The best result in the sale of banking services during the joint project with Raiffeisen Bank Aval