• Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact. Provide flight crew with accurate manifest and paperwork. Track Company aircraft movements via the Flight Operations Program.
• Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
• Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
• Balance and complete daily sales reports and submit to the accounting department including cash box float.

• Attending to guests’ needs and requests. Completing guest reservations. Checking guests in/out.
• Responded in a friendly and professional tone to over 70 customer calls and emails each day. Providing consultation, maintaining correspondence.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Clarify and provide information to the guests.

• Answering questions about a company’s products or services
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company’s offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback
• Responding to customer reviews
• Developing and documenting knowledge into helpful content

• Consultation on work in Microsoft Dynamics NAV
• Coordinate with local NAV development team for data export/import. Support of suppliers in matters related to the system
• Configure internal directories in the system Internal data report based on vendor information

Sale manager

• Consultation of clients in a chat or telephone mode
• KYC settings for long-term cooperation with the client
• Account maintenance, processing inquiries from customers
• Assistance and coordination of the client in services, preparation of relevant documentation Payment assistance

Affiliate support Manager

• Preparing weekly reports for the affiliates something balances and statistics;
• Invoicing traffic generation, preparing reports
• Collecting information from affiliates and company