Работала в 5 компаниях 4 года 6 месяцев
Транспорт и Логистика, Отели / Рестораны / Развлекательные комплексы, Туризм / Путешествия / Пассажирские перевозки, IT
Customer Service Representative
Perimeter aiation
Транспорт и Логистика
1 год 5 месяцев
04.2023 - по настоящее время
- Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact. Provide flight crew with accurate manifest and paperwork. Track Company aircraft movements via the Flight Operations Program.
- Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
- Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
- Balance and complete daily sales reports and submit to the accounting department including cash box float.
Castomer service
Canad inn Polo park
Отели / Рестораны / Развлекательные комплексы
5 месяцев
11.2022 - 04.2023
- Attending to guests’ needs and requests. Completing guest reservations. Checking guests in/out.
- Responded in a friendly and professional tone to over 70 customer calls and emails each day. Providing consultation, maintaining correspondence.
- Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
- Clarify and provide information to the guests.
Castomer service
Celebrity cruises
Туризм / Путешествия / Пассажирские перевозки
11 месяцев
12.2021 - 11.2022
- Answering questions about a company’s products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company’s offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Responding to customer reviews
- Developing and documenting knowledge into helpful content
Master Data Analitic
Softengi
IT
4 месяца
08.2021 - 12.2021
- Consultation on work in Microsoft Dynamics NAV
- Coordinate with local NAV development team for data export/import. Support of suppliers in matters related to the system
- Configure internal directories in the system Internal data report based on vendor information
Sale manager / Affiliate support Manager
ICG
IT
1 год 3 месяца
05.2020 - 08.2021
Sale manager
- Consultation of clients in a chat or telephone mode
- KYC settings for long-term cooperation with the client
- Account maintenance, processing inquiries from customers
- Assistance and coordination of the client in services, preparation of relevant documentation Payment assistance
Affiliate support Manager
- Preparing weekly reports for the affiliates something balances and statistics;
- Invoicing traffic generation, preparing reports
- Collecting information from affiliates and company
Ключевая информация
- Client-centric professional with 5 years of experience in Customer Service, Sales and Technical Support
- Offers exceptional customer service in effectively dealing with complex inquiries, handling high volume of calls and resolving customer complaints in a professional manner, working in chats, processing documentation
- Excellent active listening and communication skills with strong ability to multi-task, prioritize and manage time effectively; Excellent English, Ukrainian, Polish and Russian skills
- Sound knowledge of CRM systems and practices; MS Office applications (Excel, Word, OneDrive), email applications and OMS, Adobe Photoshop, Microsoft Dynamics NAV, Power BI, Amelia
Училась в 1 заведении
TNPU
Master'sdegree in Ukrainian philology
Тернопіль, 2018
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Польский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Русский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Olesia
Olesia
Customer service specialist
Киев
Активно ищет работу
полная занятость, неполная занятость
Характер работы: удаленная работа
Обновлено 2 часа назад