Працював в 2 компаніях 5 років 2 місяці
IT
Head of Support
EvoMIS
IT
3 роки 6 місяців
07.2022 - до теперішнього часу
In service, there were 2 main projects:
-https://evomis.com
-http://simplex-med.tilda.ws/ua
There are 2 projects in service.
https://evomis.com
https://simplex-med.com
Team management experience.Construction of KPI processes and analytics.
Skills of working with CRM systems bitrix24, YouTrack, Jira(creating tickets)
3 key achievements at work:
-Increased the profitability of the support department by more than 35%.
-Reduced the number of repetitive calls by over 45%.
-Established a strong and top-performing team of specialists.
Support Analyst
Axis IT
IT
1 рік 8 місяців
10.2020 - 05.2022
In service, there were 3 main projects:
-https://fishki.ua
-https://fishkifood.com.ua
-https://kpt.kyiv.ua
Ключова інформація
Skills
- Analytical thinking
- Team management
- Desire for professional growth
- Working with a large volume of information
- Team management experience
Навчався в 1 закладі
Classical private university
Programmer Technician
Запоріжжя, 2014
Володіє мовами
Англійська
нижче середнього
Російська
вільно
Українська
рідна
Додаткова інформація
Свій розділ
ABOUT ME:
Managed a team of up to 20 people.
Experienced in building teams and creating comfortable working conditions for my team members.
Extensive experience in establishing work processes and fostering relationships with other departments within the company.
As user support relies on the entire company, as a whole, the technical department, implementation, and analytics all contribute to the overall impression of the company.
Kostiantyn
Kostiantyn
Head of IT Support Department
Київ
повна зайнятість
Характер роботи: віддалена робота
Оновлено 1 рік тому