Работал в 2 компаниях 5 лет 3 месяца
IT
Head of Support
EvoMIS
IT
3 года 7 месяцев
07.2022 - по настоящее время
In service, there were 2 main projects:
-https://evomis.com
-http://simplex-med.tilda.ws/ua
There are 2 projects in service.
https://evomis.com
https://simplex-med.com
Team management experience.Construction of KPI processes and analytics.
Skills of working with CRM systems bitrix24, YouTrack, Jira(creating tickets)
3 key achievements at work:
-Increased the profitability of the support department by more than 35%.
-Reduced the number of repetitive calls by over 45%.
-Established a strong and top-performing team of specialists.
Support Analyst
Axis IT
IT
1 год 8 месяцев
10.2020 - 05.2022
In service, there were 3 main projects:
-https://fishki.ua
-https://fishkifood.com.ua
-https://kpt.kyiv.ua
Ключевая информация
Skills
- Analytical thinking
- Team management
- Desire for professional growth
- Working with a large volume of information
- Team management experience
Учился в 1 заведении
Classical private university
Programmer Technician
Запоріжжя, 2014
Владеет языками
Английский
ниже среднего
Русский
свободно
Украинский
родной
Дополнительная информация
Свій розділ
ABOUT ME:
Managed a team of up to 20 people.
Experienced in building teams and creating comfortable working conditions for my team members.
Extensive experience in establishing work processes and fostering relationships with other departments within the company.
As user support relies on the entire company, as a whole, the technical department, implementation, and analytics all contribute to the overall impression of the company.
Kostiantyn
Kostiantyn
Head of IT Support Department
Киев
полная занятость
Характер работы: удаленная работа
Обновлено 1 год назад