• Respond to customer inquiries or complaints/Resolve customer complaints or problems
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
• Develop plans for programs or services
• Develop or implement marketing strategies
• Recruit, interview, or hire employees
• Assess employee performance and suggest ways to improve work/Evaluate employee performance
• Establish budgets and financial goals
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines
• Train staff in the use or sale of products, programs, or activities
• Participate in continuing education classes to maintain current knowledge of industry
• Schedule staff or supervise scheduling
• Assign duties or work schedules to employees
• Develop staff service or retail goals and guide staff in goal achievement

• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board • Welcoming passengers on board and directing them to their seats • Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away • Checking all passenger seat belts and galleys are secure prior to take-off • Making announcements on behalf of the pilot and answering passenger questions during the flight • Serving meals and refreshments to passengers Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations • Giving first aid to passengers where necessary • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers • Completing paperwork, including writing a flight report

• Replacing guest’s services manager in her absence
• Preparing daily amenities sheet for all VIP arrivals
• Covering the executive lounge reception in rotation basis
• Handling guest’s complaints and ensure that all their problems are solved Meeting with all VIP arrivals and departures
• Allocating rooms for all arrivals guests according to their preferences and requests/Inspecting all arrival rooms with special requests such honeymoon, handicaps
• Preparing weekly duty roster for concierge, lobby hostess, doorman and drivers

• To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the same
• To plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the various facilities that are being rendered
• To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved
• To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations, and that all the safety and security procedures are being adhered to
• To hire and train new staff members as per the requirement and to schedule the staff members to various shifts
• To participate in the meetings and provide a constructive feedback regarding the performance of guest services' staff