Працював в 8 компаніях 7 років 11 місяців
IT, Фінансові послуги, Реклама та PR-послуги, Банки
Project Manager
HivePress
IT
1 рік 6 місяців
05.2023 - до теперішнього часу
• Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation, for WordPress theme and plugin development
• Team Coordination: Lead and coordinate efforts among developers, designers, and other stakeholders to ensure project goals are met
• Client Communication: Act as the primary point of contact for clients, managing expectations, gathering requirements, and providing updates
• Quality Assurance: Ensure that all deliverables meet high-quality standards and adhere to company and industry best practices
• Timeline Management: Monitor project progress, adjust schedules as needed, and ensure timely delivery of all project components
• Process Improvement: Analyze project outcomes and processes to identify areas for improvement and implement best practices for future projects
• Working with the CEO: Collaborate closely with the CEO to align project goals with the company's strategic vision
• Creating a Roadmap: Develop and maintain a project roadmap that outlines key deliverables, milestones, and timelines. Ensure the roadmap is aligned with company goals and adjust it as needed to reflect changes in priorities or project scope
• Filling the Backlog: Manage and prioritize the project backlog, ensuring it reflects the most critical tasks and features. Work with the team to continuously refine and update backlog items, incorporating feedback and adjusting priorities based on project needs and client requirements
Technical Support Engineer
HivePress
IT
1 рік 11 місяців
12.2022 - до теперішнього часу
• Customer Support: Assist users with technical issues related to WordPress themes, plugins, and customizations
• Troubleshooting: Diagnose and resolve problems with WordPress installations, including compatibility issues and plugin conflicts
• Documentation: Create and maintain support documentation, FAQs, and user guides to help customers self-solve common issues
• Performance Optimization: Advise on and implement strategies to improve website speed and performance
• Bug Reporting: Identify, document, and report bugs to the development team for resolution
• Feature Guidance: Help customers understand and utilize the full range of features available in WordPress products
• System Monitoring: Monitor customer sites for uptime and performance issues
• Collaboration: Work closely with developers and designers to escalate and resolve complex technical problems
• Manual Testing: Perform manual testing of WordPress themes, plugins, and updates to ensure they function correctly and meet quality standards. Identify and document any issues or bugs encountered during testing and collaborate with the development team to resolve them. Ensure compatibility across various browsers and devices, providing a seamless user experience
Technical Support Engineer
PocketBank
Фінансові послуги
1 рік 4 місяці
04.2023 - 08.2024
• Onboarding and Mentorship: Facilitate onboarding by training new employees on the exchange platform, workflows, and support procedures. Mentor junior colleagues by sharing best practices, troubleshooting techniques, and effective customer communication strategies to enhance team efficiency and cohesion
• Customer Assistance: Providing technical support and assistance to users and clients regarding exchange platform functionalities
• Issue Resolution: Identifying and resolving technical issues related to trading, account management, and platform operation
• Troubleshooting: Diagnosing and troubleshooting software, hardware, and network problems affecting trading activities
• Documentation: Documenting customer interactions, technical solutions, and support processes for reference and future improvements
• System Monitoring: Monitoring the exchange platform for performance issues, anomalies, and potential security threats
• Collaboration: Collaborating with development teams to escalate and resolve complex technical issues and improve platform stability
• Continuous Improvement: Contributing to the enhancement of support processes and tools to improve efficiency and customer satisfaction
• Emergency Response: Providing timely responses and support during system outages, ensuring minimal disruption to trading activities
Technical Support Engineer
Inqud
Фінансові послуги
3 роки 7 місяців
01.2021 - 08.2024
- Oversee the onboarding of new hires by training them on the platform, workflows, and support protocols. Provide guidance and mentorship to junior staff, sharing expertise in best practices, troubleshooting methods, and effective customer interactions to boost team performance and integration
- Interaction with the product
- Product Systems Monitoring
- Bug reports
- Sorting and initial registration of issues in the JIRA ticket system
- Writing instructions for managing systems
- Setting up privileges in the client management system
- Receiving information from clients
- Providing customers with instructions on how to use the company's products
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge
- Collect as much information as possible about the problem, try to solve it on your own, or transfer it to developers / DevOps / system administrators
HTML Developer
Approach X
Реклама та PR-послуги
2 місяці
05.2021 - 07.2021
• Craft and sustain clear, effective, and thoroughly documented HTML code
• Apply CSS to format HTML elements according to design guidelines
• Offer foundational JavaScript assistance for dynamic web components
• Verify that web pages display correctly on various browsers and devices
• Use responsive design strategies to ensure websites function well on smartphones and tablets
• Detect and fix issues in HTML, CSS, and simple JavaScript code
• Cooperate closely with designers, backend developers, and other team members to execute website features
• Help with updating site content and making minor modifications to existing pages
• Engage in reviewing code and adhere to coding standards and best practices
• Continuously enhance abilities by learning new web development technologies and keeping abreast of industry advancements
HTML Developer
ESports Tech Limited
IT
2 місяці
11.2020 - 01.2021
• HTML Coding: Write and maintain clean, efficient, and well-documented HTML code
• CSS Integration: Implement CSS to style HTML elements according to design specifications
• JavaScript Assistance: Provide basic JavaScript support for interactive web elements
• Cross-Browser Compatibility: Ensure web pages work correctly across different browsers and devices
• Responsive Design: Implement responsive web design techniques to ensure websites work well on mobile devices
• Bug Fixing: Identify and resolve issues in HTML, CSS, and basic JavaScript code
• Collaboration: Work closely with designers, backend developers, and other team members to implement website features and functionality
• Content Updates: Assist in updating website content and making minor changes to existing web pages
• Code Reviews: Participate in code reviews and follow coding standards and best practices
• Learning and Development: Continuously improve skills by learning new web development technologies and staying updated with industry trends
Specialist of the technical support department with business clients
Idea Bank
Банки
3 роки
01.2018 - 01.2021
- Ensure positive client experience through high-quality service and communication, thereby attaining client retention
- Handle client service or support-related incoming requests
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up
- Research and resolve each client interaction to their utmost satisfaction;
- Resolve incidents and fulfill requests through Tier 1 support
- Determine and record inbound requests and ensure customer issues are properly noted
Customer Services Specialist
Ідея Банк, Акціонерне Товариство
Банки
11 місяців
01.2017 - 12.2017
• Quality communication and customer service to ensure a positive experience
• Resolve incoming requests from customers
• Provide requests for support to various departments if the issue is not within your competence
Ключова інформація
HTML, Cascading Style Sheets (CSS), PHP, WordPress, Project Management, System Monitoring, System Administration, Bug Tracking, Technical Support, Asana.
Навчався в 3 закладах
Beetroot Academy
Frontend Web Development
Івано-Франківськ, 2020
freeCodeCamp
Responsive Web Design
Інші країни, 2020
Ternopil National Economic University
Department of Management
Івано-Франківськ, 2019
Володіє мовами
Англійська
середній
Може проходити співбесіду на цій мові
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Українська
рідна
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Може проходити співбесіду на цій мові
Курси, тренінги, сертифікати
Coursera, Technical Support Fundamentals (Google Career Certificates)
Coursera, The Bits and Bytes of Computer Networking (Google Career Certificates)
Coursera, System Administration and IT Infrastructure Services (Google Career Certificates)
Coursera, Operating Systems and You: Becoming a Power User (Google Career Certificates)
Coursera, IT Security: Defense against the digital dark arts (Google Career Certificates)
Coursera, Google IT Support
Udemy, Certificate of completion HTML5 Ultimate Course
Udemy, Certificate of completion CSS3 Ultimate Course
Udemy, Certificate of completion Advanced jQuery Course
Certificate of completion Frontend web development courses, Beetroot Academy
Certificate of completionResponsive web design courses, freeCodeCamp
Додаткова інформація
About
I currently work as a Project Manager and Technical Support Engineer at HivePress. In this dual role, I focus on delivering exceptional support for WordPress themes and plugins, troubleshooting technical issues, and optimizing performance while ensuring security and guiding users through features. As a project manager, I’m responsible for planning and coordinating projects, managing client communications and budgets, and ensuring the timely delivery of high-quality results. I work closely with the CEO to align projects with our strategic goals, create detailed roadmaps, and manage the project backlog to prioritize critical tasks. I also handle manual testing to uphold our quality standards and work closely with our development team to enhance our products.
Previously, I worked as a Technical Support Engineer in the cryptocurrency and exchange industry, where I gained valuable experience in managing complex technical issues, supporting trading platforms, and ensuring system security. My background includes project management responsibilities, where I excelled in planning and coordinating projects, managing client communications and budgets, and aligning project goals with strategic objectives.
Andrii
Andrii
Technical Support Engineer, Project Manager, Head of Support, Project Coordinator, Support Team Lead
Івано-Франківськ
повна зайнятість, неповна зайнятість, проектна робота
Характер роботи: віддалена робота
Оновлено 2 місяці тому