Работал в 6 компаниях 6 лет 5 месяцев
Финансовые услуги, IT, Реклама / Маркетинг / PR-услуги, Банки
Technical Support Engineer
PocketBank
Финансовые услуги
1 год 1 месяц
04.2023 - по настоящее время
Technical Support Engineer
HivePress
IT
1 год 5 месяцев
12.2022 - по настоящее время
Technical Support Engineer
Inqud
Финансовые услуги
3 года 4 месяца
01.2021 - по настоящее время
- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators.
HTML Developer
Approach X
Реклама / Маркетинг / PR-услуги
2 месяца
05.2021 - 07.2021
HTML Developer
ESports Tech Limited
IT
2 месяца
11.2020 - 01.2021
Specialist of the technical support department with business clients
Idea Bank
Банки
3 года
01.2018 - 01.2021
- ensure positive client experience through high quality service and communication thereby attaining client retention;
- handle client service or support related incoming requests;
- respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up;
- research and resolve each client interaction to their utmost satisfaction;
- resolve incidents and fulfill requests through Tier 1 support;
- determine and record inbound requests and ensure customer issues bear proper notation.
Ключевая информация
HTML, Cascading Style Sheets (CSS), PHP, WordPress, Project Management, System Monitoring, System Administration, Bug Tracking, Technical Support, Asana.
Учился в 3 заведениях
Beetroot Academy
Frontend Web Development
Ивано-Франковск, 2020
freeCodeCamp
Responsive Web Design
Другие страны, 2020
Ternopil National Economic University
Department of Management
Ивано-Франковск, 2019
Владеет языками
Английский
средний
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Coursera, Technical Support Fundamentals (Google Career Certificates)
Coursera, The Bits and Bytes of Computer Networking (Google Career Certificates)
Coursera, System Administration and IT Infrastructure Services (Google Career Certificates)
Coursera, Operating Systems and You: Becoming a Power User (Google Career Certificates)
Coursera, IT Security: Defense against the digital dark arts (Google Career Certificates)
Coursera, Google IT Support
Udemy, Certificate of completion HTML5 Ultimate Course
Udemy, Certificate of completion CSS3 Ultimate Course
Udemy, Certificate of completion Advanced jQuery Course
Certificate of completion Frontend web development courses, Beetroot Academy
Certificate of completionResponsive web design courses, freeCodeCamp
Andrii
Andrii
Technical Support Engineer, Project Manager, Head of Support, Project Coordinator, Support Team Lead
Ивано-Франковск
Работает, но открыт для предложений
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа
Обновлено 1 день назад