Працював в 4 компаніях 11 років 2 місяці
Фармацевтика
ITSM approach manager, Technical Support Team Lead
Санофі в Україні / Sanofi Ukraine
Фармацевтика
1 рік 3 місяці
08.2023 - до теперішнього часу
- Implementing ITSM approach in company
- IT activities that focus on aligning IT services with the needs of business
- IT asset management (ITAM) using ServiceNow
- Cloud service migration
Technical Support Team leader
MSD
Фармацевтика
4 роки 3 місяці
05.2019 - 08.2023
- Assist with project office IT infrastructure setup and maintenance.- Install and update applications to office, datacenter, and project office servers as requested.- Initiate 3rd party vendor support requests if required.- Provide technical support daily for staff globally. - Monitor and maintain client issues using helpdesk software (Service Now, etc).- Set up and configure end-user desktop and laptop computers as needed.- Assist with tracking software, hardware and licensing inventory. - Manage crisis situations using excellent communication with affected staff and management.
Senior Support Engineer
MSD
Фармацевтика
2 роки 11 місяців
06.2016 - 05.2019
Support Engineer
MSD
Фармацевтика
2 роки 8 місяців
10.2013 - 06.2016
Ключова інформація
I have extensive experience as a Technical Support Team Lead and Senior Support Engineer. Over the course of 12 years, I have been responsible for a wide range of duties, including setting up and maintaining IT infrastructure, installing and updating applications, providing technical support to staff globally, monitoring client issues, configuring end-user devices, and managing crisis situations. Also I show good results and ability to work collaboratively with third-party vendors, to keep track of software, hardware and licensing inventory, and to communicate effectively with affected staff and management during crisis situations. Overall, my work experience as a Technical Support Team Lead and Senior Support Engineer demonstrates strong technical skills, attention to detail, and ability to manage complex IT systems effectively.
Навчався в 1 закладі
Національний авіаційний університет
Менеджер зовнішньоекономічних звязків
Київ, 2011
Володіє мовами
Англійська
вище середнього
Курси, тренінги, сертифікати
Python вeginning
Програмування і дата-аналіз на python
Linux & Network Administration
Linux, network, MySQL, Apache
Віталій
Віталій
Technical Support Team Lead
Київ
Активно шукає роботу
повна зайнятість
Оновлено 1 тиждень тому