Працював в 4 компаніях   11 років 2 місяці

Фармацевтика

ITSM approach manager, Technical Support Team Lead

Санофі в Україні / Sanofi Ukraine

Фармацевтика

1 рік 3 місяці

08.2023 - до теперішнього часу

- Implementing ITSM approach in company

- IT activities that focus on aligning IT services with the needs of business

- IT asset management (ITAM) using ServiceNow

- Cloud service migration

Technical Support Team leader

MSD

Фармацевтика

4 роки 3 місяці

05.2019 - 08.2023

- Assist with project office IT infrastructure setup and maintenance.- Install and update applications to office, datacenter, and project office servers as requested.- Initiate 3rd party vendor support requests if required.- Provide technical support daily for staff globally. - Monitor and maintain client issues using helpdesk software (Service Now, etc).- Set up and configure end-user desktop and laptop computers as needed.- Assist with tracking software, hardware and licensing inventory. - Manage crisis situations using excellent communication with affected staff and management.

Senior Support Engineer

MSD

Фармацевтика

2 роки 11 місяців

06.2016 - 05.2019

Support Engineer

MSD

Фармацевтика

2 роки 8 місяців

10.2013 - 06.2016

Ключова інформація

I have extensive experience as a Technical Support Team Lead and Senior Support Engineer. Over the course of 12 years, I have been responsible for a wide range of duties, including setting up and maintaining IT infrastructure, installing and updating applications, providing technical support to staff globally, monitoring client issues, configuring end-user devices, and managing crisis situations. Also I show good results and ability to work collaboratively with third-party vendors, to keep track of software, hardware and licensing inventory, and to communicate effectively with affected staff and management during crisis situations. Overall, my work experience as a Technical Support Team Lead and Senior Support Engineer demonstrates strong technical skills, attention to detail, and ability to manage complex IT systems effectively.

Навчався в 1 закладі

Національний авіаційний університет

Менеджер зовнішньоекономічних звязків

Київ, 2011

Володіє мовами

Англійська

вище середнього

Курси, тренінги, сертифікати

Python вeginning

Київ, 2023

Програмування і дата-аналіз на python

Linux & Network Administration

Київ, 2023

Linux, network, MySQL, Apache

Віталій

Technical Support Team Lead

Київ

35 років

Активно шукає роботу

повна зайнятість

Оновлено 1 тиждень тому