Oversee the firm’s day-to-day business operations and ensure efficient, high-quality delivery across all functions.

Lead cross-functional administrative teams, including HR, IT, Finance & Billing, Marketing & Business Development, and Secretarial Services.

Manage the full employee lifecycle (recruitment, onboarding, performance management, training, and development) and coordinate with external recruiting agencies.

Analyse financial performance (P&L, cash flow, revenues, costs, and margins) and oversee budgeting and financial planning.

Update and implement internal policies and procedures to improve operational efficiency and compliance.

Supervise IT operations and support the implementation of new systems and tools.

Engaging in operational and recruitment initiatives.

Conducting audits of operational processes, evaluating outcomes, and suggesting enhancements.

Taking part in the coordination of the firm's representative office restructuring.

Offering business consultancy to enhance efficiency for a small charitable organization within the framework of the CORE program.

Supervision of recruiting, hiring, onboarding, motivation, performance management, evaluation, talent acquisition, training, and development processes.

Crafting an HR brand to engage key target audiences, involving communication with student organizations and universities, as well as implementing well-being programs.

Nurturing corporate culture enhancements, including an internal communication system emphasizing one-on-one meetings and feedback.

Updating the performance management system and constructing a career path matrix for legal staff.

Regularly conducting employee loyalty surveys (eNPS), engagement questionnaires (Gallup Q12), and pulse checks.

Coordinating with a recruiting agency for senior management roles. Managing HR budgeting and administration tasks.

• General management of a non-profit non-governmental organization, disposal of property and funds in due course, conclusion of agreements.
• Implementation of the strategy in cooperation with the team and search for the most effective methods of its implementation.
• Effective management of human resources. Formation and development of an effective team. Development of corporate culture.
• Establishment of organizational structure and communication between departments.
• Updating the system of internal communication and building the management by values.
• Business development of the organization, diversification of sources of financing, including advertising on digital platforms. Preparation and launch of a crowdfunding campaign.
• Fundraising and donor communication.
• Partnership development.
• Setting up a brand and product promotion system, marketing. Brand crystallization.
• Technological and digital development of media organization.
• Development and management of video production.

Office management

• Optimising, managing and control over the day-to-day firm's operations, including internal communications according to key business targets.
• Problem solving and crisis management.
• Building business processes and the organisational structure from the start.
• Participating in the firm's strategy developing and key firm's annual activity.
• Organising effective administrative support to internal clients.
• Managing clients' project of my professional expertise, including organising performance of the subordinates and communications with the client.
• Organising strategic sessions for top-management.
• Overseeing and coordinate the work of administrative departments: HR, IT, Finance, Marketing&BD and Admin Service (secretarial staff, translators and housekeeping) re performing their responsibilities, targets and budgets.
• Analysing financial reports: P&L, cash flow and participating in optimising firm's activities (expenses and revenues parts).
• Approving and control of an annual administrative budget.
• Managing and mentoring the secretarial and translators' staff (direct reports).
• Organising and control the health insurance program and firm's voluntary professional indemnity insurance

HR management

• Overseeing recruitment, hiring, adaptation, motivation, performance management, evaluation, talent acquisition, training and development processes. I was responsible for all HR function by personal involvement and supporting my team.
• Organising and developing business driven HR function with implementation of business processes.
• HR budgeting.
• Participation in creating and implementing performance management system, competencies system and career path matrix for staff.
• Creating and leading BD&Targeting program KPIs for seniors.
• Participating in developing corporate culture, including organising general staff meetings and other corporate events.
• Participating in and delivering strategic firm's messages to staff.
• Analysing staff performance and reallocation in case of practices' or admin staff's overload.
• Initiating and overseeing internal communication.
• Conducting internal trainings for admin staff.
• Participating in HR and firm's brand developing by public speeches, trainings and presentations at different business and legal youth events.
• Coaching employees by request.
• Executive search of senior staff by request.

Policy and procedure management

• Managing and control firm's contract work and all internal policies.
• Creating, overseeing and optimising the policies and the procedures to support overall firm's operation.
• Compliance firm's policies and procedures with Ukrainian legislation, including labour matters. Control and advising firm's management and employees.

Consulting re office management and HR matters (internal and external).

• Supporting and communicating with potential investors, which are interested in privatisation of Ukrainian enterprises;
• Supporting and control of requesting and receiving visas in foreign countries consulates;
• Drawing cost-estimates of foreign business trips of employees and control of presentation business trips' reports;
• Preparing presentations for business meetings;
• Participating in meetings with representatives of foreign institutions in Ukraine and beyond its borders, making meeting notes and reports afterwards;
• Coordinating and control of contacts with the translation service agencies;
• Consulting employees for foreign business trips, materials translations, taking part in negotiations;
• Urgent translation of documents from foreign languages into Ukrainian and from Ukrainian into foreign languages;
• Collaboration with officials of the Cabinet of Ministers, the Ministry of Foreign Affairs of Ukraine, other central state executive establishments for co-ordination of activities in the sphere of privatisation;
• Organising preparation of documents to the Cabinet of Ministers and the Ministry of Foreign Affairs of Ukraine in order to get permission for business trips of senior officials.