• CAPEX/OPEX budgeting and control for all processes in IT department
• Hardware and software lifecycle maintenance (servers, laptops, office equipment)
• Local and Global projects implementation (Business processes digitalization, SAP implementation; Server, Networking equipment and Tablet replacement for Medical representatives, Managed Printing implementation)
• Leading regional help desk team, training and coaching (Office 365, MS Teams, and Windows 10, security awareness increase)

• Budgeting and control for IT budgets
  
• CRM support (Veeva, 1C). Vendors negotiation
• Network solutions support (internet, mobile network, landline phone)
• Hardware and software maintenance
• Projects implementation
• user's support, training and coaching

Achievements:

• getting a unique experience of working in multi-national environment in complicated operational conditions;
• fast teachability and adjustment to working conditions onboard of a cruise line ship;
• fast career growth within department, acting as a ship lead within the first year of work;
• getting multiple leader of the month/employee of the month nominations.

Responsibilities and skills:

• full responsibility for IT solutions maintenance onboard of a cruise line ship (as a model of a floating hotel), providing an exceptional experience for guests and crew;
• hardware and software support, satellite connectivity, wired and wireless connections. 10+ physical servers, 50+ virtual servers, 500+ equipment units (PCs, peripheral equipment, POSs), 200+ users, 1000+ guests support;
• leadership for business-critical processes (Points Of Sales, Embarkation, Network connectivity, users support), close cooperation with senior management for interdepartmental projects;
• business unstoppable support 24/7, contingency plan realization;
• close cooperation with L2/L3 support. Communication with vendors for warranty support/replacement;
• analysis and control of the IT budget, security brake stability verification. Report preparation for management team;
• IT projects implementation, cooperation with project teams;
• management and control for critical stock of consumables and equipment units, negative impact prevention of out-of-stock situations;
• high level of security support and user awareness;
• users' education, coaching, creation of training materials and constant communication with users.

Achievements:

• successful maintenance of transparent procure-to-pay process in accordance with state and corporate compliance. Successful corporate audit pass with over $13M turnover;
• management and lead a team of 12 people;
• implementation of SAP-based purchase procedure;
• implementation of local policies and procedures from scratch;
• planning process improvement, which helped to increase overall amount of events from 30 to 50 with no focus lost for coordinators;
• vendors cost report implementation;
• contracts e-archive implementation;
• trainings and coaching creation and implementation from scratch, increasing awareness and knowledgeability for employees of the complicated purchasing procedure;
• weekly status report implementation for the management team to show the latest updates of the department.
  

Responsibilities and skills:

• implementation of transparent procure-to-pay process in accordance with local state laws and corporate compliance, reflecting all transactions in SAP;
• tender process maintenance starting from RFP and negotiation, ending vendor selection;
• contracts construction, proof-reading, interaction with legal department and accounting;
• contracts follow-up, payment and shipment confirmation; contracts archiving and secure storage;
• implementation of e-solutions to improve department KPIs (contracts approval, SAP changes confirmation, Share Point events scheduler etc.);
• management and leadership for a department with the overall amount of 12 people; full life cycle maintenance: recruiting, hiring, retain, motivation, dismissal. Minimization of stress factors in day-to-day activities. Coaching, training and support on a daily basis;
• Policies and procedures construction, proof and implementation (Procurement policy, Contract sign policy);
• Training/coaching materials creation for all employees including management team;
• Taking part in management meetings, department KPIs discussion, achievements, and weak points; reporting implementation following Kanban and Getting Things Done methodologies;
• Various problems resolution while interacting with vendors, acting as a liaison between business representatives, project coordinators, and external vendors.