Arrangement and Tracking clients' orders in SAP.

Tracking orders clients and providing the service about performance their orders.

Inform customers about the availability of goods.

Preparing the slots and shipments for loading on plant of loading portal.

Daily communication between transport companies and the warehouses around Europe.

Communication between custom broker and warehouse. Checking the documents (CMR, invoices, EURO-1 certificates).

Actual positions – Central Order Desk Specialist and Market demand planner.

Provide order processing support for Middle East Africa and Great Britain markets (Order intake, free stock report, BTO report, shipment report, manual invoicing posting).

Provide weekly forecasts and monthly forecasts in SAP IBP.

Manage the ongoing monitoring of the availability of stock of products in warehouses in order to meet customer demands.

Analyse and forecast the demand acting as intermediaries between factories and market.

Managing PIPO process.

Management of customer database.

Customer use of the services offered.

Management and vectoring of customer calls.

Use available resources efficiently to assess the customer's issue and recommend valid solutions.