Працювала в 12 компаніях   15 років 4 місяці

IT

Project Management Officer / Delivery Head

Spiral Scout LLC

IT

4 роки 1 місяць

04.2022 - до теперішнього часу

Responsibilities:

  • Led company-wide delivery and PMO functions, overseeing a multi-project portfolio across international clients
  • Owned pre-sales, project kick-offs, resource & capacity planning, delivery financial management
  • Managed global headcount of ~120 FTE, including Project Managers and delivery teams
  • Built and led PM organization: hiring, onboarding, performance management, career growth and team reallocation
  • Planned and controlled the PMO and delivery unit budget, ensuring alignment with business goals
  • Drove delivery profitability through P&L ownership, margin control, attrition management and KPI tracking
  • Maintained regular executive-level communication with clients, including health checks, upsell and cross-sell initiatives
  • Led contract management and pricing negotiations with customers and partners
  • Designed and continuously improved transparent delivery processes, organizational structures and governance models
  • Optimized PM allocation based on capacity, expertise, performance and delivery priorities
  • Mentored Project Managers via performance reviews, career planning and competency framework scaling
  • Defined and rolled out OKRs for the delivery unit to align execution with strategic objectives
    Team: ~120 people, globally distributed

Senior Delivery manager

Zoolatech

IT

7 місяців

10.2021 - 04.2022

Responsibilities:

  • Led delivery and people operations across client accounts, including hiring, allocation, performance reviews and team development
  • Owned client expectations, risk and change management, ensuring delivery stability
  • Managed financial performance, including KPIs, budgets and delivery margins
  • Drove account growth through business development, upsell and client expansion
  • Led conflict resolution and contract negotiations with new and existing clients
    Team: 50 people, distributed team

Head of Delivery department (Dejitech company integrated with Epam Systems)

EPAM / Epam Systems

IT

2 роки 9 місяців

02.2019 - 10.2021

Responsibilities:

  • Led delivery, development and operations for a dedicated business unit

  • Worked closely with Account Manager on capacity planning, delivery alignment

  • Supported hiring and onboarding processes in collaboration with CEO

  • Partnered with customers on business roadmaps, delivery planning and executive-level presentations

  • Owned delivery planning, budgets, timelines and risk management

  • Supported pre-sales and RFP activities, ensuring delivery feasibility and alignment

  • Led cross-functional teams from initiation through post-launch review, driving best practices

Team: 6 people, distributed team

Senior Operations Project Manager

Dejitech

IT

5 місяців

10.2018 - 02.2019

Responsibilities:

  • Established R&D office from scratch and built cross-functional delivery and business teams

  • Led hiring, onboarding and team setup, including technical and business roles

  • Partnered with executive leadership on business roadmap, delivery planning, and execution

  • Owned delivery planning, budgets, timelines and resource allocation across projects

  • Drove operational improvements through performance monitoring and data-driven decisions

  • Led cross-functional teams from project initiation through successful launch and post-launch review
    Team: 6 people, distributed team

Senior Project / Delivery Manager

SportsBookCloud GMBH

IT

1 рік 3 місяці

08.2017 - 10.2018

Responsibilities:

  • Managing delivery process
  • Scrum-ban implementation
  • Managing team's performance
  • Creation of roadmaps, business strategies
  • Creating user stories, tasks for development team, control of performing, setting up correct workload
  • Manage project resources, risks
  • Manage stakeholders relationships
  • Conducting demo for Customers
  • Planning, stand-ups, brainstorms, retrospective, grooming activities

Team: 15 people, distributed team

IT Project Manager

Ventures

IT

1 рік 1 місяць

08.2016 - 08.2017

http://noosphereventures.com

Social web-sites. Social networking and the online customer experience with testing, insights and personalization.

Responsibilities:

  • Setting up workflow and agile process
  • Scrum implementation
  • Processes facilitation, analysis and efficiency improvement
  • Manage project resources, risks and budget
  • Manage stakeholders relationships

Team: 38 people, distributed team

Regional Manager QA

Virtuace, inc

IT

11 місяців

09.2015 - 07.2016

http://virtuace.com

Insurance projects, CRM systems project etc. Provider of software architecture, development services, and most importantly, strive to build long-lasting relationships that help both parties to achieve positive business results now and in the future.

Responsibilities:

  • Supporting project on required stages
  • Control full cycle of testing
  • Analysis business requirements and efficiency improvement in QA area
  • Manage QA resources, hiring new people
  • Communication with CTO, Dev team and HR Depts.

Team: 5 people, distributed team

Manager QA

Miritec

IT

5 місяців

05.2015 - 09.2015

http://www.miritec.com

E-commerce and Digital solutions. It is a Ukrainian IT company specialising in software development and business processes automation services. We provide innovative and intuitively clear solutions to automate any business process.

Responsibilities:

  • Control of quality and delivery of 15-20 projects simultaneously
  • Setting up KPI for the team members
  • Analysis business requirements and efficiency improvement in QA area
  • Manage QA resource
  • Creating project and test plans, strategies, progress reports
  • Estimation, creating scope of technical requirement
  • Escalating and resolving process issues

Team: 5 people, distributed team

Manager QA

WestWing EU

IT

7 місяців

11.2014 - 05.2015

https://www.westwing.de

E-commerce project. Westwing is a fast growing eCommerce company: Backed by well-known investors, leading Home & Living eCommerce company in Europe, Brazil, and Russia.

Responsibilities:

  • Control of testing e-commerce projects with every day's releases
  • Testing e-commerce sites using Android, iOS, tablets, laptops and other devices
  • Communicating closely with EU customers
  • Running autotests via Jenkins (CI) and investigating failed ones
  • Coaching and managing new team members of project, interviewing new QA members
    Team: 7 people, distributed team

QA Team Lead

Ciklum

IT

9 місяців

03.2014 - 11.2014

http://rimo3.com

Start-Up project, digital solutions. Collect the raw data from the data sources, compile it into a web based easy to use, intuitive interface. Allowing to grab valuable content within the business and understand whose doing or using what, how often, when, and what for.

Responsibilities:

  • Testing web applications
  • Writing autotests by C# (Visual Studio) (basic experience)
  • Executing autotests via Gallio Icarus and Selenium WebDriver
  • Performing functional, regression, exploratory testing etc.
  • Creating/working with test plan and test strategy, including STD
  • Interviewing QA team members
  • Conducting of product demonstration for US customer (Demo presentations) and participation in planning meetings for sprint
  • Analyzing test results
  • Communicating with customer (US) and managing QA team

Team: 3 people, distributed team

QA Engineer

SCC SoftComputer

IT

2 роки 1 місяць

12.2011 - 12.2013

http://www.softcomputer.com

SCC Soft Computer has been a leading laboratory information systems (LIS) vendor since 1979. Over the years, the Company has earned an excellent reputation for its strong R&D focus. As a result, the laboratory community benefits from SCC as one of the largest LIS programming houses in the world.

Responsibilities:

  • Test cases development, review and run
  • Requirements analysis
  • Executing test cases and check lists
  • Web services testing via Soap-UI
  • Coaching new team members
  • Multi-module product integration testing
  • Communicating with customer (US)
    Team: 50+ people, distributed team

QA Engineer

Remote Web-Sites

IT

1 рік 1 місяць

11.2010 - 11.2011

Different web-sites testing and writing articles

Responsibilities:

  • Testing: cross-browser testing, testing on emulators
  • Requirements analysis
  • Executing test cases and design
  • Writing articles
  • Working with bug tracker system
  • Preparing test results to customer side
    Team: 5 people, distributed team

Ключова інформація

ABOUT ME:
PMO and Delivery Head with 15+ years of experience in global IT delivery and operations. Proven track record in scaling delivery organizations up to 120+ FTE, building PMO and delivery frameworks from scratch and driving profitability, retention and client satisfaction. Strong background in operational excellence, financial management (P&L, margins) and C-level stakeholder engagement across international markets (Europe, US, LATAM).

KEY EXPERTISE:

  • Global Delivery & PMO Leadership
  • Delivery Operations & Process Design
  • Financial Management (P&L, Margins, Revenue)
  • Resource & Capacity Management (0-120+ FTE)
  • Client & Stakeholder Management
  • Pre-Sales & Contracts Negotiations
  • Organizational Scaling & Team
  • Development KPIs, OKRs, NPS, Retention Improvement
    KEY ACHIEVEMENTS:
  • Increased delivery unit profitability from 3% to 34% within a short period by introducing financial transparency, margin control and disciplined resource allocation
  • Improved client satisfaction rate (NPS) from 5% to 65%through structured client health checks, expectation management and proactive risk control
  • Increased team retention rate by 45% by implementing clear career paths, performance feedback cycles and balanced workload planning
  • Built and scaled global delivery teams (EU, US, LATAM) up to 120+ FTE by designing scalable delivery structures, onboarding processes and project governance models
  • Designed and implemented delivery and PMO frameworks still actively used by organizations by creating practical, adoption-focused processes embedded into daily delivery operations

Навчалась в 1 закладі

НАПКС

Менеджмент

2011

Володіє мовами

Англійська

вільно

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EFSET - 82/100

Курси, тренінги, сертифікати

International Business Management Institute (IBMI)

2023

Strategy and Operations
Credential ID: 1114567-168-494-2125

Lean Six Sigma | White Belt Certification

2023

Credential URL: https://drive.google.com/file/d/1rgJ3Wel3_Xnu5AHkKvGw6A20Qu-bxLHq/view

Sales in IT, Laba

2023

Credential URL:

https://drive.google.com/file/d/1D5rQfuHQKtShj_8cDExwBGngc9nW3qRd/view?usp=drivelink

EF International Language Campuses

2021

EFSET English Certificate 82/100 (English level: C2 Advanced)
Credential URL: https://www.efset.org/cert/GJymhN

Додаткова інформація

Научная деятельность

  • Ex-Project Management Coach at IAMPM educational centre of excellence in Ukraine

  • Ex-QA Technical Coach at Skill-Up educational centre

Ilona

PMO, Delivery Head

Київ

36 років

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