Работала в 12 компаниях 15 лет 4 месяца
IT
Project Management Officer / Delivery Head
Spiral Scout LLC
IT
4 года 1 месяц
04.2022 - по настоящее время
Responsibilities:
- Led company-wide delivery and PMO functions, overseeing a multi-project portfolio across international clients
- Owned pre-sales, project kick-offs, resource & capacity planning, delivery financial management
- Managed global headcount of ~120 FTE, including Project Managers and delivery teams
- Built and led PM organization: hiring, onboarding, performance management, career growth and team reallocation
- Planned and controlled the PMO and delivery unit budget, ensuring alignment with business goals
- Drove delivery profitability through P&L ownership, margin control, attrition management and KPI tracking
- Maintained regular executive-level communication with clients, including health checks, upsell and cross-sell initiatives
- Led contract management and pricing negotiations with customers and partners
- Designed and continuously improved transparent delivery processes, organizational structures and governance models
- Optimized PM allocation based on capacity, expertise, performance and delivery priorities
- Mentored Project Managers via performance reviews, career planning and competency framework scaling
- Defined and rolled out OKRs for the delivery unit to align execution with strategic objectives
Team: ~120 people, globally distributed
Senior Delivery manager
Zoolatech
IT
7 месяцев
10.2021 - 04.2022
Responsibilities:
- Led delivery and people operations across client accounts, including hiring, allocation, performance reviews and team development
- Owned client expectations, risk and change management, ensuring delivery stability
- Managed financial performance, including KPIs, budgets and delivery margins
- Drove account growth through business development, upsell and client expansion
- Led conflict resolution and contract negotiations with new and existing clients
Team: 50 people, distributed team
Head of Delivery department (Dejitech company integrated with Epam Systems)
EPAM / Epam Systems
IT
2 года 9 месяцев
02.2019 - 10.2021
Responsibilities:
Led delivery, development and operations for a dedicated business unit
Worked closely with Account Manager on capacity planning, delivery alignment
Supported hiring and onboarding processes in collaboration with CEO
Partnered with customers on business roadmaps, delivery planning and executive-level presentations
Owned delivery planning, budgets, timelines and risk management
Supported pre-sales and RFP activities, ensuring delivery feasibility and alignment
Led cross-functional teams from initiation through post-launch review, driving best practices
Team: 6 people, distributed team
Senior Operations Project Manager
Dejitech
IT
5 месяцев
10.2018 - 02.2019
Responsibilities:
Established R&D office from scratch and built cross-functional delivery and business teams
Led hiring, onboarding and team setup, including technical and business roles
Partnered with executive leadership on business roadmap, delivery planning, and execution
Owned delivery planning, budgets, timelines and resource allocation across projects
Drove operational improvements through performance monitoring and data-driven decisions
Led cross-functional teams from project initiation through successful launch and post-launch review
Team: 6 people, distributed team
Senior Project / Delivery Manager
SportsBookCloud GMBH
IT
1 год 3 месяца
08.2017 - 10.2018
Responsibilities:
- Managing delivery process
- Scrum-ban implementation
- Managing team's performance
- Creation of roadmaps, business strategies
- Creating user stories, tasks for development team, control of performing, setting up correct workload
- Manage project resources, risks
- Manage stakeholders relationships
- Conducting demo for Customers
- Planning, stand-ups, brainstorms, retrospective, grooming activities
Team: 15 people, distributed team
IT Project Manager
Ventures
IT
1 год 1 месяц
08.2016 - 08.2017
http://noosphereventures.com
Social web-sites. Social networking and the online customer experience with testing, insights and personalization.
Responsibilities:
- Setting up workflow and agile process
- Scrum implementation
- Processes facilitation, analysis and efficiency improvement
- Manage project resources, risks and budget
- Manage stakeholders relationships
Team: 38 people, distributed team
Regional Manager QA
Virtuace, inc
IT
11 месяцев
09.2015 - 07.2016
http://virtuace.com
Insurance projects, CRM systems project etc. Provider of software architecture, development services, and most importantly, strive to build long-lasting relationships that help both parties to achieve positive business results now and in the future.
Responsibilities:
- Supporting project on required stages
- Control full cycle of testing
- Analysis business requirements and efficiency improvement in QA area
- Manage QA resources, hiring new people
- Communication with CTO, Dev team and HR Depts.
Team: 5 people, distributed team
Manager QA
Miritec
IT
5 месяцев
05.2015 - 09.2015
http://www.miritec.com
E-commerce and Digital solutions. It is a Ukrainian IT company specialising in software development and business processes automation services. We provide innovative and intuitively clear solutions to automate any business process.
Responsibilities:
- Control of quality and delivery of 15-20 projects simultaneously
- Setting up KPI for the team members
- Analysis business requirements and efficiency improvement in QA area
- Manage QA resource
- Creating project and test plans, strategies, progress reports
- Estimation, creating scope of technical requirement
- Escalating and resolving process issues
Team: 5 people, distributed team
Manager QA
WestWing EU
IT
7 месяцев
11.2014 - 05.2015
https://www.westwing.de
E-commerce project. Westwing is a fast growing eCommerce company: Backed by well-known investors, leading Home & Living eCommerce company in Europe, Brazil, and Russia.
Responsibilities:
- Control of testing e-commerce projects with every day's releases
- Testing e-commerce sites using Android, iOS, tablets, laptops and other devices
- Communicating closely with EU customers
- Running autotests via Jenkins (CI) and investigating failed ones
- Coaching and managing new team members of project, interviewing new QA members
Team: 7 people, distributed team
QA Team Lead
Ciklum
IT
9 месяцев
03.2014 - 11.2014
http://rimo3.com
Start-Up project, digital solutions. Collect the raw data from the data sources, compile it into a web based easy to use, intuitive interface. Allowing to grab valuable content within the business and understand whose doing or using what, how often, when, and what for.
Responsibilities:
- Testing web applications
- Writing autotests by C# (Visual Studio) (basic experience)
- Executing autotests via Gallio Icarus and Selenium WebDriver
- Performing functional, regression, exploratory testing etc.
- Creating/working with test plan and test strategy, including STD
- Interviewing QA team members
- Conducting of product demonstration for US customer (Demo presentations) and participation in planning meetings for sprint
- Analyzing test results
- Communicating with customer (US) and managing QA team
Team: 3 people, distributed team
QA Engineer
SCC SoftComputer
IT
2 года 1 месяц
12.2011 - 12.2013
http://www.softcomputer.com
SCC Soft Computer has been a leading laboratory information systems (LIS) vendor since 1979. Over the years, the Company has earned an excellent reputation for its strong R&D focus. As a result, the laboratory community benefits from SCC as one of the largest LIS programming houses in the world.
Responsibilities:
- Test cases development, review and run
- Requirements analysis
- Executing test cases and check lists
- Web services testing via Soap-UI
- Coaching new team members
- Multi-module product integration testing
- Communicating with customer (US)
Team: 50+ people, distributed team
QA Engineer
Remote Web-Sites
IT
1 год 1 месяц
11.2010 - 11.2011
Different web-sites testing and writing articles
Responsibilities:
- Testing: cross-browser testing, testing on emulators
- Requirements analysis
- Executing test cases and design
- Writing articles
- Working with bug tracker system
- Preparing test results to customer side
Team: 5 people, distributed team
Ключевая информация
ABOUT ME:
PMO and Delivery Head with 15+ years of experience in global IT delivery and operations. Proven track record in scaling delivery organizations up to 120+ FTE, building PMO and delivery frameworks from scratch and driving profitability, retention and client satisfaction. Strong background in operational excellence, financial management (P&L, margins) and C-level stakeholder engagement across international markets (Europe, US, LATAM).
KEY EXPERTISE:
- Global Delivery & PMO Leadership
- Delivery Operations & Process Design
- Financial Management (P&L, Margins, Revenue)
- Resource & Capacity Management (0-120+ FTE)
- Client & Stakeholder Management
- Pre-Sales & Contracts Negotiations
- Organizational Scaling & Team
- Development KPIs, OKRs, NPS, Retention Improvement
KEY ACHIEVEMENTS: - Increased delivery unit profitability from 3% to 34% within a short period by introducing financial transparency, margin control and disciplined resource allocation
- Improved client satisfaction rate (NPS) from 5% to 65%through structured client health checks, expectation management and proactive risk control
- Increased team retention rate by 45% by implementing clear career paths, performance feedback cycles and balanced workload planning
- Built and scaled global delivery teams (EU, US, LATAM) up to 120+ FTE by designing scalable delivery structures, onboarding processes and project governance models
- Designed and implemented delivery and PMO frameworks still actively used by organizations by creating practical, adoption-focused processes embedded into daily delivery operations
Училась в 1 заведении
НАПКС
Менеджмент
2011
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
EFSET - 82/100
Курсы, тренинги, сертификаты
International Business Management Institute (IBMI)
Strategy and Operations
Credential ID: 1114567-168-494-2125
Lean Six Sigma | White Belt Certification
Credential URL: https://drive.google.com/file/d/1rgJ3Wel3_Xnu5AHkKvGw6A20Qu-bxLHq/view
Sales in IT, Laba
Credential URL:
https://drive.google.com/file/d/1D5rQfuHQKtShj_8cDExwBGngc9nW3qRd/view?usp=drivelink
EF International Language Campuses
EFSET English Certificate 82/100 (English level: C2 Advanced)
Credential URL: https://www.efset.org/cert/GJymhN
Дополнительная информация
Научная деятельность
Ex-Project Management Coach at IAMPM educational centre of excellence in Ukraine
Ex-QA Technical Coach at Skill-Up educational centre
Ilona
Ilona
PMO, Delivery Head

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