Leading the bank's infrastructure and service functions within a high-compliance environment.

Managing a cross-functional department, including system administration, networking, and technical support groups.

Key Achievements & Results:

• Service Excellence & High Availability: Re-engineered the service delivery model and core ITIL processes (Incident, Change, Problem Management), achieving a consistent 99.99% SLA for critical banking services.
• Strategic Cost Optimization: Optimized infrastructure spending and licensing by renegotiating vendor contracts and implementing "right-sizing" strategies, successfully reducing TCO while maintaining high service quality.
• Governance & Regulatory Compliance: Ensured compliance with National Bank of Ukraine (NBU) regulations and PCI DSS standards. Deployed an enterprise-wide Vulnerability Management system and enhanced perimeter security.
• Business Continuity & Resilience: Mitigated operational risks by modernizing the Disaster Recovery (DR) strategy and implementing proactive, 24/7 infrastructure monitoring.
• Digital Transformation: Designed and executed a strategic infrastructure roadmap that accelerated the deployment of new digital products and improved overall organizational agility.

Core Responsibilities:

• Financial Oversight: Full ownership of CAPEX/OPEX budgeting, financial planning, and IT investment ROI.
• Strategic Leadership: Aligning the IT infrastructure roadmap with long-term business goals and regulatory shifts.
• Vendor Management: Managing end-to-end relationships with global vendors and system integrators.
• Team Development: Directing cross-functional technical teams, establishing KPIs, and fostering a culture of continuous improvement.

Size: 200+ employees

Territorial structure: 15 offices, 3 data centers, 2 countries.

• Led enterprise IT across distributed infrastructure and cross-functional teams.
• Achieved 99.95% uptime for business-critical systems.
• Developed and launched dealer portal, improving web performance by 50%.
• Integrated Microsoft Power BI for executive dashboards and real-time reporting.
• Introduced SLAs and KPIs; led full IT department restructuring.
• Prepared for the ISO 27001 certification and launched cyber defense programs.

• Managed IT outsourcing projects.
• Led IT service delivery to clients.
• Conducted IT audits for 25+ companies and built tailored IT support operations.

• Managed tech support and 24/7 duty support groups.
• Upgraded datacenter to Tier II+, improving reliability and reducing incidents by 20%.