Customer Support Manager L1
Job summary
We are looking for an experienced Customer Support Manager to join our team of Fintech experts. Our perfect candidate is eager to learn everything about worldwide payments and is able to describe complex processes in an understandable manner. Detailed onboarding flow, mentorship, and all the needed Documentation will help you get to know today's payment flow and our product and be a primary point of contact for our customers, answering their questions and assisting with incoming requests.
Requirements
- Upper-Intermediate/Advanced English level
- Minimum 1 year of customer support experience
- Ability to work both independently and in a team with minimal supervision
Responsibilities (regular)
- Develop and maintain strong relationships with our customers and their end-users
- Assist and guide clients in their onboarding and product-related questions
- Manage incoming tickets according to the defined SLA/OKR
- Effectively solve customers’ inquiries, providing relevant information
- Ability to explain complex concepts in a clear and concise manner
- Distribute received requests to the departments in charge
- Escalate clients' inquiries and requests to relevant departments and monitor their execution
- Report discovered bugs or system issues for further investigation (if such were detected)
- Keep up-to-date internal knowledge for the Team
Will be a plus
- Knowledge in Zendesk
- Tasks management in JIRA&Confluence
- Understanding of the Fintech basic terms and internet acquiring process
We offer
– Challenging projects shaping the future of FinTech
– Ability to play a key role in developing and launching best-in-class FinTech solutions that revolutionize the industry
– Work in an agile environment fostering speed, flexibility, and teamwork
– Remote work
Hiring process
> CV screening
> HR interview
> HM interview
> Job Offer
Does this position fit you? Join us and send your CV!
We will review your application within one business week
Вероніка
Payop Перевірена
