Help Desk Team Lead

We invite those who:

• actively organizes in technical support activities, resolving escalated technical issues and providing guidance, mentorship, and active support to team members,
• identify opportunities for process optimization and efficiency gains in store IT operations,
• manage ticket queues, prioritize tasks, and take ownership of timely resolution of client issues, leveraging team expertise and resources,
• document processes and procedures to facilitate knowledge sharing and continuous improvement, encouraging input and feedback from team members,
• сollaborate and coordinate with other IT team, vendors, and stakeholders, also be able to share knowledge, feedback, and best practices with their teams.

 Our people DARE because they do CARE and feel care:

• we have best international business practices in place and we are ready to share them with you,
• we empower every leader with trust believing in their entrepreneurship and customer focus,
• the leadership development programs involve best speakers and experts from Ukrainian and European market.

 Sure, at METRO Ukraine you’ll get:

• official employment from the 1st working day,
• “full flex” working mode,
• when needed – co-working office on P.Hryhorenka ave in Kyiv,
• paid sick leaves and vacations,
• always timely paid compensation,
• medical and life insurance,
• psychological support hot-line,
• discounts for employees and families in our stores,
• crisis support program for families,
• peer-to-peer recognition program “Give a 5” with great gifts,
• best in class career acceleration and leadership development system,
• plenty of online learning tools on digital literacy, management and HoReCa,
• the DEI platform and wellbeing community “METROmates”,
• the highest health & safety standards: learning, certifications, Near Miss system.

At METRO Ukraine we act with accordance with the principles of non-discrimination and equal opportunities.

We do not discriminate against any candidate or employee on the basis of age, race, color, ethnicity, national origin, military or veteran status, etc.

Within the recruiting process we will only be interested in information about you, as well as your skills, knowledge and motivation related to the chosen role. You can tell us about them by sending a CV or filling out a questionnaire.

All information that we request, or may request additionally, is aimed at ensuring an objective selection process and/or ensuring strict compliance with the requirements of current legislation in the process of personnel hiring.