Protection of Family Links Field Officer – Lviv – 868384

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has some 18,000 staff worldwide. In 2014, the ICRC expanded its presence in Ukraine. Currently, we have over 900 team members working across the county in various professional fields.

About the job 

The ICRC Protection Department recruits a Protection of Family Links (PFL) Field Officer to be based in its Lviv office. In close cooperation with the team members and line managers, he/she receives and processes tracing enquiries from families of missing persons, collects tracing requests, undertakes tracing activities to search for missing persons, ensures a proper follow up of the missing cases and family enquirers under his/her responsibility, and supports multidisciplinary assessments of the needs of the families of missing persons and response to them.

Start date: Immediately

Your Tasks and Responsibilities

• Proactively identify protection issues and protection of family links population (PFL) cases and contribute to multi-disciplinary needs assessment 
• Actively contribute and promote the development of an integrated and multidisciplinary ICRC response to address the various needs of the affected civilian population
• Develop and maintain contacts with the families of missing and captured persons
• Collect new tracing enquiries and regularly follow-up on existing enquiries
• Keep families informed of any developments or news in their case
• Ensure proper documentation and data management  
• Understand and analyze the existing cases to inform the ICRC’s actions in favor of the families
• Organize and conduct awareness raising sessions with families of missing persons and authorities to disseminate information about ICRC PFL action, and guide families in the search process 
• Proactively understand the needs of families of missing individually or more collectively (trends), beyond the right to know: mental health needs, legal and administrative needs, etc., through the organization of focus groups discussions with families of missing  
• Proactively identify referrals to other ICRC departments  
• Actively map and assess available external services for families of missing, in the area of responsibility, and promote the internal and external services available among families of missing
• Support families’ gathering in Lviv area of responsibility and together with the team, maintain regular contact with families’ associations

What we offer you

• Employment contract according to Ukrainian labor law
• Flexible working arrangements 
• Annual paid 20 working days' vacation
• Competitive gross salary between UAH 51,000 and 74,000 UAH before taxation
• Medical insurance for employees and family
• ICRC Institutional training
• Individual development covered by ICRC
• Foreign language courses 
• Convenient office location in the city center

The ICRC is an equal opportunity employer that prioritizes staff safety and security. Qualified candidates of all backgrounds, including candidates with disabilities, are encouraged to apply for the position. We also value our employees' professional growth and offer a supportive and inclusive work environment. For more information, visit the website http://www.icrc.org/.

About you

To be successful as Protection of Family Links Field Officer in the Protection Unit, you should possess the following qualifications and experiences and have the following characteristics:  

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree or relevant professional experience
• Typically, 3-5 years of experience in the field of social, political, or economic sciences or similar
• Humanitarian experience is an asset
• Professional fluency in English and Ukrainian  
• Computer literate
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Confidence in managing projects and staff
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Interested? Yes? THEN APPLY!

Please submit your English CV, along with your motivation letter and salary expectations, to the attention of the ICRC People and Culture Team. Please label your CV with your first and last names (First Name LAST NAME). In addition, please complete the compulsory ICRC questionnaire. The questionnaire is available through the following link: https://forms.office.com/e/APw3dvQMHJ. (Click on the link or copy the link into your internet browser.)

Your application will be considered only once you have completed the ICRC questionnaire and uploaded your English CV.

Application deadline:  16 November 2024 

Only candidates meeting the abovementioned criteria will be contacted for tests and interviews. The ICRC reserves the right to recruit a candidate who matches the required profile before the deadline.