Customer Support Representative
About Us:
We are an ambitious new IT company just starting our journey in the market with grand plans and aspirations. Our mission is to develop innovative solutions that help businesses optimize their processes and achieve better results. We believe in the power of technology and are committed to creating game-changing products. By joining our team at this early stage, you'll have a unique opportunity to influence the company's development and grow with us.
Position Overview:
We are seeking a dedicated and proactive Customer Care Specialist to join our team. In this role, you will be the primary point of contact for our new customers, ensuring they receive exceptional support and guidance. Your goal will be to enhance customer satisfaction and contribute to our mission of delivering outstanding service.
This role is currently available on the following shift.
Monday - Friday, 2 PM - 10 PM the evening taxi is included.
Key Responsibilities:
- Provide prompt, accurate, and friendly assistance to customers via phone and email.
- Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
- Maintain a deep understanding of our products and services to effectively support our new customers.
- Document customer interactions and feedback to help improve our processes and products.
- Collaborate with other team members to address and resolve customer concerns.
Requirements:
- English level — B2+;
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude and a passion for helping customers.
Preferred Skills:
- Experience will be a plus, however we can teach you everything (education will be counted as a basic);
- Knowledge of basic troubleshooting.
- Multilingual abilities are a plus.
- Familiarity with CRM systems is a plus.
Why Join Us?
- Be part of a great team with a clear vision and ambitious goals.
- We have generator and Starlink for comfortable work due to the electricity issues!
- Opportunity to make a significant impact on our customer experience and company growth.
- Work in a collaborative and innovative environment.
- Competitive salary and benefits package 40 000 – 67 000.
- Corporate events and team building;
- Hot tea/coffee, sweets and fruits every day;
- Paid lunch from the company every Friday.
- Professional development opportunities and room for growth.
How to Apply:
If you are enthusiastic about providing excellent customer care and want to be part of our exciting journey, please send your CV via rabota.ua, if your CV is not here you can send it via email to Отправить резюме with the subject line “Customer Care Specialist”
We look forward to hearing from you!
Богдан
