Panel Management Manager

Consumer Panel Services (CPS), a former GfK company and now part of the YouGov group, is a leading market research company based in Kyiv, specializing in consumer behavior analysis and insights. We are currently looking for a motivated and detail-oriented   Panel Management Manager to join our team and lead our UKR My Scan Apps panel, from panel member engagement through panel study maintenance and client reporting.

Reporting to our MD Ukraine, also based in Kyiv, the  Panel Management Manager  plays an integral role in the successful running of our UKR My Scan Apps panel and contributes significantly to all local projects and operational topics.  

Responsibilities:

Operational

• Coordinates UKR My Scan Apps Panel activity, enforcing compliance with given and received deadlines.
• Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
• Manages and numerically maintains the sample for the study (4000 households, ± 10%).
• Actively participates in the meetings regarding the establishment of the households selection criteria, demographic questionnaires modification and updating the used materials.
• Requests the recruitment of household for the panel needs through CPS Ukraine resources according to the specified quotas.
• Searches, proposes, and evaluates new methods to stimulate panel member recruitment.
• Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
• Initiating a process of changing the mentality towards the Panel household - treating it as a Panel customer (resolving grievances, implementing suggestions, etc.).
• Ensures that the annual socio-demographic data are correctly updated and submitted on time - the final form of the field "references" at the beginning of each year. 
• Prepares reports and informs bimonthly about the structure of the sample. 
• Ensures that all communication channels with households are used to their maximum potential – Hot line, e-mail (info_ihs), Panel website, social media, etc.
• Prepares the monthly reports and informs the households correctly and on time about the points accumulated, ensuring support in solving the problems. 

Team

• Sets objectives for the whole team ensuring that staff members comply with company policies and procedures.
• Is involved in the processes of recruitment, training, motivation, and training of UKR CPS employees.
• Performs performance evaluation of subordinate employees and provides feedback whenever necessary.
• Presents training and development opportunities to employees within the team and beyond, according to the development plan.

Financial

• Establishes and achieves business and profit objectives (realization and achievement of the mission and objectives of the managed business unit) 
• Calculate and estimate the budget for the rewards of the Panel households.
• Transmits and requests information to/from Administrative, Accounting, Reception, etc.

Experience:

• Bachelor's degree 
• 3+ years of experience in panel management or quantitative market research project management
• Comprehensive project management skills
• Team management and delegation skills
• Problem-solving skills 
• Excellent communication and interpersonal skills 
• Proficiency in Microsoft Office suite

This vacancy is based in our Kyiv office with a hybrid working arrangement

Join our team at Consumer Panel Services Ukraine GFK and make a difference in the world of market research. Apply now!