Senior Technical Support Specialist with over 8 years of experience supporting a wide range of IT systems, handling user setup, troubleshooting, and system administration across different platforms. I help users solve technical issues quickly and reliably, set up accounts and devices, and ensure that services run smoothly every day. Throughout my career, I have handled large volumes of support requests, performed thorough diagnostics, analyzed logs, configured complex services, and guided users through technical processes in a clear and understandable way. I focus on practical, long-term solutions that reduce repeat problems and improve overall system reliability. My work has included troubleshooting audio and connectivity issues, optimizing workflows, creating and maintaining knowledge base articles, and collaborating closely with other teams to resolve challenging problems efficiently. I have strong skills in VoIP systems, troubleshooting, ticketing platforms, and improving workflows. I also worked as an onboarding specialist, helping new customers get started with their accounts and devices, and as a chat support specialist, assisting users quickly and clearly in online chats. I enjoy making technology simple for people and providing solutions that work reliably over time.

Pearson VUE examinations, live chat technical support, responding to email, entering and correcting DL courses, testing courses before assigning them to students, making packages for students, realization of course orders and packaging, printing certificates, selling individual courses, assigning and extending courses, playing Live Stream lectures; packaging and sending materials for students.