Работал в 11 компаниях   31 год 6 месяцев

Автомобильная промышленность и Автобизнес, Промышленность и Производство, Консалтинг / Аудит, Строительство

Product Trainer/Quality Manager Central Europe

Nokian Tyres

Автомобильная промышленность и Автобизнес

5 лет 3 месяца

09.2019 - по настоящее время

  • Building and developing product/quality -trainings system for Vianor, NAD, CDB, Fleet and E-Commerce employees in Central Europe (27 countries);
  • Planning and implementation of sales-trainings for Vianor, NAD, CDB, Fleet and E-Commerce -partners in Central Europe. Active participation;
  • Active participation in marketing co-actions with key customer, car importers, such as test-drives, new product presentations, loyalty programs etc.
  • Responsible for technical customer support;
  • Responsible for claiming system and technical claims handling;
  • Active participation in planning and implementation of motivation program for partners employees;
  • Bussiness planing and budgeting

Improved the training system (including online), introduced a pan-European personnel audit system

Head of Representative Office/ Operation Manager

DinKhauserKartonagen (Austria)

Промышленность и Производство

3 года 1 месяц

08.2016 - 09.2019

  • Market research
  • Marketing and sales strategy in the market segments
  • Identify and realise sales opportunities in the market segments/region
  • Achieve revenue and profitability objectives in the market segments/region
  • Maintain productive customer relationships in the market segments/region
  • Business planing and Budgeting
  • Control and Administration
  • Preparing support documentation, e.g. contract, offers, etc.

Business Line Manager / Business Stream SYSTEM (ISO 9001)

TUV Rheinland

Консалтинг / Аудит

1 год 9 месяцев

11.2014 - 08.2016

  • Support to developing new project
  • Search new customers
  • Control and Administration
  • Business planing and Budgeting
  • Internal Logistic
  • Make a contract with big key player in market (Interpipe, ABB, Galychpharm, Arterium, Roshen, Skanska, Auchan, Metro C&C, Fozzi Group, Milkland, Danone, Air Liquid and etc.)

Business Line Manager of Sales /OBU Eastern & Northern Europe

ALGECO SCOTSMAN

Строительство

2 года 1 месяц

10.2012 - 11.2014

  • Achieve agreed sales target in own market segments/Active Sales
  • Marketing and sales strategy in the market segments
  • Identify and realise rental and sales opportunities in the market segments/region
  • Achieve revenue and profitability objectives in the market segments/region
  • Maintain productive customer relationships in the market segments/region
  • Business planing and Budgeting
  • Control and Administration
  • Fleet Management
  • Preparing support documentation, e.g. contract, offers, etc.

Make a lease contract with big key player in market (ABB, Skanska, Auchan, Metro C&C, Air Liquid, Metinvest, Arcelor Mittal, Danone, Shell, Saipem, Slumberger, Hulliburton, ENI and etc.)

Head of AfterSales Department/ Service Network

SIXT Ukraine

Автомобильная промышленность и Автобизнес

2 года 1 месяц

08.2010 - 09.2012

  • Project Management of Service operation for Rent & Lease Fleet (2 300 vehicle)
  • Development and implementation of the sales & service strategy in line with the company goals
  • Sales Service Product
  • Creating and developing dealers' network in Ukraine, Belorussia & Moldova
  • Control of internal and external Logistics operations
  • Business planing and Budgeting
  • Control and Administration
  • Coordination of trainings and development activities for sales managers and for the dealers' staff
  • Preparing support documentation, e.g. contract, offers, etc.
  • Organize Fleet Management for key customers (Sandoz, Shell, Bayer, TNK-BP, Hyatt and UkrSibBank). Developed / implemented / improved system of communication with the client and thus to the quantity of corporate clients increased by 20%. Improve Customer Satisfy Index from 66% to 95 %

Business Line Manager /After Market

ATLAS COPCO Ukraine

Промышленность и Производство

3 года 3 месяца

05.2007 - 08.2010

  • Responsibility for LLC "Atlas Copco Ukraine" Service and Logistic Team
  • Co-ordination of daily activities and service team action plan for short term (weekly) and long term (monthly)
  • Budgeting
  • Enforce the systematic usage of Service worksheets, Service jobs and Workshop jobs, and adapt these sheets to fit the needs of Service Module when it will be implemented.
  • Maintain good collaboration with Service contracts team.
  • Spare parts sales
  • Promote and increase workshop activities
  • Supervise and file technical information (service news, service reports...)
  • Built a warehouse operation, logistics and sales SP from zero to turn the warehouse 950 000 EURO. Open two new Service Branch (Kryvyi Rih and Korosten). Make a After Sales contract with Arcelor Mittal, Ferrexpo and Minerfin.

Project and After Market Manager

Atlant-M Chinese Motors

Автомобильная промышленность и Автобизнес

1 год 8 месяцев

09.2005 - 05.2007

  • Planning, Organization, Direction, Control of Distribution and Administrative matters of After Sales Service Dept.
  • Preparing and Planning service facilities
  • Creating and Develop new Dealers
  • Coordinating scheduling, conducting and analysis of related research and studies
  • Management of the After Sales Dept. to assure quality service and provide customer satisfaction and maintain a profitable operation
  • Creating and developing dealers' network through Ukraine (from 0 to 12) & Moldova. Built a warehouse operation, logistics and sales SP from zero

After Sales General Manager (Start Up Contract with Toyota Motors Marketing Europe)

TOYOTA UKRAINE

Автомобильная промышленность и Автобизнес

1 год 1 месяц

08.2004 - 09.2005

  • Planning, Organization, Direction, Control of Distribution and Administrative matters of After Sales Service Dept.
  • Supervision of: Spare Parts Ordering, Its Import and Export Process, Parts Distribution, Sales Reports, Department Budget, and In-house Sales, Custom Clearance Procedures and Field Technical Report
  • Support of dealer development and dealer relations related to after sales service issues.
  • Coordinating scheduling, conducting and analysis of related research and studies
  • Warranty Procedures, Technical Training
  • Sets goals and advises dealers concerning sales, marketing and advertising techniques for spare parts sales
  • Analyses sales statistics to formulate policy and to assist dealers in promoting spare parts sales and workshop revenue
  • Management of the After Sales Dept. to assure quality service and provide customer satisfaction and maintain a profitable operation
  • Creating and developing dealers' network through Ukraine (from 2 to 8) & Moldova. Organize logistics and spare parts stock operation from zero

After Sales & Business Development Manager

WINNER IMPORTS UKRAINE

Автомобильная промышленность и Автобизнес

1 год 9 месяцев

10.2002 - 07.2004

  • Technical support
  • Customer services, technical consulting
  • Conducting training for personnel
  • Providing technical assessment
  • Creating and developing dealers' network from 3 to 5 dealerships

Director of Logistics, Spare Parts & Technical Support Department

AUTO International

Автомобильная промышленность и Автобизнес

2 года

10.2000 - 10.2002

  • Providing and control warranty services
  • Conducting training for dealers
  • Researching the Ukrainian and Moldavia market of spare parts, analyzing the information
  • Providing certification of original MAZDA, SUZUKI, ISUZU spare parts, accessories and tools
  • Improved workflow process, which led to a reduction in time spent on the 20% and allowed to handle incoming requests fewer staff

Head of Spare Parts Department/ After Sales Manager

VIKING MOTORS

Автомобильная промышленность и Автобизнес

7 лет 3 месяца

07.1993 - 10.2000

  • Providing and control warranty services
  • Customer services, technical consulting
  • Internal logistic

Built a warehouse operation, logistics and sales SP from zero

Ключевая информация

  • Long-term experience in business management, product/quality managenent and trainings of international companies in Ukraine and abroad;
  • A strong and experienced manager with a focus on getting the company to maximize profits and increase its value;
  • Profound knowledge of Ukrainian and international product management methods;
  • Professional with extensive practical experience of successful sales, service and customer relations;

Учился в 1 заведении

Kiev Polytechnic Institute

Diploma Engineer Mechanics

Kiev, Ukraine, 1993

Владеет языками

Английский

свободно

Курсы, тренинги, сертификаты

Ghent University

Johannesburg, South Africa, 2008

CMT Master Class and Business Strategy

NADA University of Dealership Management

San Francisco, CA, USA, 1999

Management Education Workshop program to increase effectiveness in the field of Dealership Management

Дополнительная информация

Computer Skills

MS Office (Word, Excel, Power Point), Lotus, VADIS, AUTO+, 1C-8, FinnExpert, CRM, SAP

Driving License

Category B

Interests and Hobbies

Art, Montain Ski, Footboal

Public Activities

UN, EBA, ACH

Oleksandr

Sales Manager, Product Trainer, Business Line Manager, Aftersales Manager, Operation Manager

Киев

51 год

Работает, но открыт для предложений

полная занятость

Обновлено 2 недели назад