• Building and developing product/quality -trainings system for Vianor, NAD, CDB, Fleet and E-Commerce employees in Central Europe (27 countries);
• Planning and implementation of sales-trainings for Vianor, NAD, CDB, Fleet and E-Commerce -partners in Central Europe. Active participation;
• Active participation in marketing co-actions with key customer, car importers, such as test-drives, new product presentations, loyalty programs etc.
• Responsible for technical customer support;
• Responsible for claiming system and technical claims handling;
• Active participation in planning and implementation of motivation program for partners employees;
• Bussiness planing and budgeting

Improved the training system (including online), introduced a pan-European personnel audit system

• Market research
• Marketing and sales strategy in the market segments
• Identify and realise sales opportunities in the market segments/region
• Achieve revenue and profitability objectives in the market segments/region
• Maintain productive customer relationships in the market segments/region
• Business planing and Budgeting
• Control and Administration
• Preparing support documentation, e.g. contract, offers, etc.

• Support to developing new project
• Search new customers
• Control and Administration
• Business planing and Budgeting
• Internal Logistic

Make a contract with big key player in market (Interpipe, ABB, Galychpharm, Arterium, Roshen, Skanska, Auchan, Metro C&C, Fozzi Group, Milkland, Danone, Air Liquid and etc.)

• Achieve agreed sales target in own market segments/Active Sales
• Marketing and sales strategy in the market segments
• Identify and realise rental and sales opportunities in the market segments/region
• Achieve revenue and profitability objectives in the market segments/region
• Maintain productive customer relationships in the market segments/region
• Business planing and Budgeting
• Control and Administration
• Fleet Management
• Preparing support documentation, e.g. contract, offers, etc.

Make a lease contract with big key player in market (ABB, Skanska, Auchan, Metro C&C, Air Liquid, Metinvest, Arcelor Mittal, Danone, Shell, Saipem, Slumberger, Hulliburton, ENI and etc.)

• Project Management of Service operation for Rent & Lease Fleet (2 300 vehicle)
• Development and implementation of the sales & service strategy in line with the company goals
• Sales Service Product
• Creating and developing dealers' network in Ukraine, Belorussia & Moldova
• Control of internal and external Logistics operations
• Business planing and Budgeting
• Control and Administration
• Coordination of trainings and development activities for sales managers and for the dealers' staff
• Preparing support documentation, e.g. contract, offers, etc.
Organize Fleet Management for key customers (Sandoz, Shell, Bayer, TNK-BP, Hyatt and UkrSibBank). Developed / implemented / improved system of communication with the client and thus to the quantity of corporate clients increased by 20%. Improve Customer Satisfy Index from 66% to 95 %

• Responsibility for LLC "Atlas Copco Ukraine" Service and Logistic Team
• Co-ordination of daily activities and service team action plan for short term (weekly) and long term (monthly)
• Budgeting
• Enforce the systematic usage of Service worksheets, Service jobs and Workshop jobs, and adapt these sheets to fit the needs of Service Module when it will be implemented.
• Maintain good collaboration with Service contracts team.
• Spare parts sales
• Promote and increase workshop activities
• Supervise and file technical information (service news, service reports...)
Built a warehouse operation, logistics and sales SP from zero to turn the warehouse 950 000 EURO. Open two new Service Branch (Kryvyi Rih and Korosten). Make a After Sales contract with Arcelor Mittal, Ferrexpo and Minerfin.

• Planning, Organization, Direction, Control of Distribution and Administrative matters of After Sales Service Dept.
• Preparing and Planning service facilities
• Creating and Develop new Dealers
• Coordinating scheduling, conducting and analysis of related research and studies
• Management of the After Sales Dept. to assure quality service and provide customer satisfaction and maintain a profitable operation

Creating and developing dealers' network through Ukraine (from 0 to 12) & Moldova. Built a warehouse operation, logistics and sales SP from zero

• Planning, Organization, Direction, Control of Distribution and Administrative matters of After Sales Service Dept.
• Supervision of: Spare Parts Ordering, Its Import and Export Process, Parts Distribution, Sales Reports, Department Budget, and In-house Sales, Custom Clearance Procedures and Field Technical Report
• Support of dealer development and dealer relations related to after sales service issues.
• Coordinating scheduling, conducting and analysis of related research and studies
• Warranty Procedures, Technical Training
• Sets goals and advises dealers concerning sales, marketing and advertising techniques for spare parts sales
• Analyses sales statistics to formulate policy and to assist dealers in promoting spare parts sales and workshop revenue
• Management of the After Sales Dept. to assure quality service and provide customer satisfaction and maintain a profitable operation
Creating and developing dealers' network through Ukraine (from 2 to 8) & Moldova. Organize logistics and spare parts stock operation from zero

• Technical support
• Customer services, technical consulting
• Conducting training for personnel
• Providing technical assessment

Creating and developing dealers' network from 3 to 5 dealerships

• Providing and control warranty services
• Conducting training for dealers
• Researching the Ukrainian and Moldavia market of spare parts, analyzing the information
• Providing certification of original MAZDA, SUZUKI, ISUZU spare parts, accessories and tools

Improved workflow process, which led to a reduction in time spent on the 20% and allowed to handle incoming requests fewer staff

• Providing and control warranty services
• Customer services, technical consulting
• Internal logistic

Built a warehouse operation, logistics and sales SP from zero