1. Providing advice on the operation of the cash register and cash register software

2. Prompt repair/replacement of faulty IT equipment at Control of the terms of execution of requests from own outlet

3. Control of deadlines for the fulfillment of requests from franchisee representatives

4. Active participation in the opening of own outlets from the IT side (approval of the IT equipment connection scheme, confirmation of the order of the amount of IT equipment for the new outlets, network settings, user equipment, and equipment for printing and scanning, control and verification

5. Training of new employees of the outlet support and development department

6. Analysis of requests submitted to the outlet's support and development department

IT Audits of Internal Stores: Conducted thorough audits of IT systems across the company's stores, evaluating the efficiency of technology usage, identifying risks, and uncovering potential weaknesses in IT infrastructure.

Development of IT Strategy:

Identified opportunities to improve technological processes in retail, developed and implemented plans for upgrading equipment, and modernizing IT platforms.

Analysis and Implementation of Recommendations:

Based on audit findings, recommendations were provided to optimize IT-related costs, enhance data security, and improve employee productivity. ustry.

Duties:

• International Technical Support: Provided remote and on-site technical support for clients in various countries. Conducted training sessions for clients on equipment setup and usage.
• Equipment Setup and Testing: Responsible for configuring and testing specialized equipment after production, ensuring that all devices met the quality standards.
• Repair and Maintenance: Handled on-site repairs and troubleshooting for clients, ensuring that technical issues were addressed promptly.
• Documentation Creation: Developed technical manuals for equipment use and maintenance, simplifying the support process for international clients.
• Equipment Delivery Coordination: Managed international shipments and worked closely with logistics companies to ensure timely delivery of products.