Led end-to-end operations for a distributed workforce of 1,000+ teachers across multiple markets, owning the full workforce lifecycle from hiring and onboarding to performance management, retention, and payroll coordination.

Managed cross-functional operational functions, including Recruitment, Onboarding, Methodology, Support, and Back Office, leading managers and team leads responsible for workforce growth and performance.

Key achievements and responsibilities:

• Owned operational strategy and execution, ensuring workforce capacity, quality, and operational efficiency aligned with business growth targets• Built and scaled recruitment, onboarding, and support operations to support rapid workforce growth while maintaining service quality and operational stability
• Defined and implemented KPI frameworks covering hiring velocity, teacher quality, retention, productivity, and operational performance
• Reduced time-to-hire and recruitment costs by 40% through process redesign, automation, and workflow optimization
• Led workforce planning and payroll operations across Poland and Romania, ensuring accurate forecasting, staffing, and cost control• Managed annual budgets, headcount planning, and cost optimization initiatives to improve operational efficiency and scalability
• Partnered with Product, Finance, and Analytics teams to align operational capacity, workforce strategy, and business objectives

Took maternity leave beginning in October 2020 while continuing to support select clients through part-time consulting and freelance projects in workforce operations and recruitment process design.

Progressed through four promotions from Support Agent to Head of Workforce Operations, ultimately leading the department responsible for teacher acquisition, onboarding, workforce performance, and retention for a global network of 10,000+ teachers. Owned end-to-end workforce operations, leading cross-functional teams across Recruitment, Onboarding, Teacher Adaptation, and Workforce Support while building the operational infrastructure required to scale one of the largest distributed teaching workforces in EdTech.

Key achievements:

• Built and scaled workforce operations that supported the growth of a global teacher network to 10,000+ contractors
• Designed and optimized end-to-end sourcing, recruitment, onboarding, and workforce management processes, enabling up to 800 hires per month
• Led multi-layer operational teams of up to 80 people, including managers and team leads across multiple functions
• Owned workforce planning, operational capacity, and key performance metrics, including hiring velocity, onboarding effectiveness, teacher quality, retention, and workforce productivity
• Establish scalable operational frameworks and standards that maintained quality and stability during periods of rapid growth
• Drove cross-functional initiatives with Product, Analytics, Finance, Marketing, and Legal to align workforce operations with business objectives
• Led large-scale hiring and workforce expansion initiatives, ensuring operational readiness to support company growth across multiple markets

Supported recruitment delivery for international clients managing candidate sourcing, screening, and pipeline coordination across multiple industries.

• Identified and engaged qualified candidates through various sourcing channels
• Conducted candidate screening and interview coordination
• Maintained recruitment pipelines and supported end-to-end hiring activities

Worked in a high-volume retail sales environment, advising customers on technology products and managing the sales process from needs assessment to purchase completion.

• Consulted customers on product selection based on their needs and budget
• Managed customer interactions throughout the sales process, delivering a high-quality customer experience
• Developed strong communication, problem-solving, and relationship-building skills in a fast-paced environment
• Maintained expert knowledge of consumer technology products and market offerings