As a customer support agent I’m responsible for providing help when customers have trouble with a company's products or services. My first spec. is Privacy & Legal, so my work includes providing answers to legal representatives, as well as correctly handing the GDPR-related requests.

As an escalation spec. from Anti-Fraud team, I was responsible for checking the KYC details and communication with our Payment Providers; detecting the suspicious and fraudulent charges and chargebacks; monitoring the accounts for ATO signs; blocking the IPs of fraudulent members etc.

Викладання японської мови та створення матеріалів для навчання