Successfully established and managed a small online store specializing in kitchenware and household goods.

• Attached products to existing listings, ensuring accurate information and competitive pricing.

• Handled inventory management, including ordering stock, tracking levels, and coordinating supplier relationships.

• Provided excellent customer service, maintaining high satisfaction ratings, resolving inquiries effectively, and addressing issues related to returns, refunds, and product quality.

• Analyzed sales data, market trends, and customer behavior to optimize product offerings, pricing strategies, and marketing efforts.

• Conducted detailed product research to identify high-potential items and expand inventory.

• Managed account health issues and resolved cases through Amazon Seller Support.

• Created and executed sales plans, including inventory planning and promotional strategies.

• Conducted market analytics and research to stay competitive and adapt to changes in customer demand.

• Built and maintained an efficient workflow for account management, ensuring adherence to Amazon policies.

• Actively resolved customer concerns regarding product returns, exchanges, and other post-purchase inquiries, ensuring positive feedback and customer loyalty.

• Ensured crew documentation, certifications, and licenses complied with international regulations, using project management tools for tracking.

• Coordinated seafarer recruitment, including interviews, qualification assessments, and background checks, streamlining onboarding workflows.

• Managed crew schedules, ensuring proper rotation and availability with scheduling software.

• Handled administrative tasks like updating records, processing contracts, and managing correspondence, improving communication and data accuracy.

• Worked cross-functionally with different departments to improve operational efficiency, applying agile methodologies and project management principles to meet deadlines and stakeholder requirements.

• Prepared and managed contracts for seafarers, ensuring compliance with company policies and legal requirements.

• Coordinated logistics and transportation for crew changes, utilizing software tools for scheduling and communication.

• Managed and maintained accurate crew documentation, ensuring up-to-date records and performing background checks using digital systems.

• Collaborated with various teams to streamline processes and improve efficiency in crew management.

• Monitored and coordinated operations for five ferry vessels in the Black Sea, using digital tools for scheduling and real-time tracking.

• Managed communication between agents and vessel teams, leveraging collaboration platforms to ensure seamless operations.

• Oversaw vessel arrivals, departures, cargo processes, and tracked KPIs using project management software.

• Prepared daily cargo summaries, optimizing workflows for inventory tracking and reporting.

• Handled telexes, resolved customer inquiries, and ensured timely issue resolution.Implemented process improvements to enhance operational efficiency and ensure compliance with maritime regulations.