Работал в 5 компаниях   14 лет 7 месяцев

Услуги для бизнеса - другое, Интернет

Senior Support Manager & Team Leader Operations Team 3

PriceSpider

Услуги для бизнеса - другое

2 года 9 месяцев

01.2022 - 10.2024

Support for Intel, NVidia, Microsoft, AMD, MSI, and Aten companies.
- Ensuring the quality of work and processes.
- Continuous learning and professional skill development.
- Adherence to established procedures and quality standards.
- Maintaining corporate culture and values.
- Setting priorities for effective task execution.
- Implementing innovations to improve processes and work efficiency.
- Planning and organizing teams work.
- Time management and the ability to work under high pressure.
- Adapting to new working conditions.

Senior Support Manager 8 Team Leader

Hatch BV

Услуги для бизнеса - другое

2 года 1 месяц

11.2020 - 12.2022

During my time as a Senior Support Manager and Team Leader, I've overseen support for high-profile brands like Intel, Nvidia, and Microsoft. My role involved coordinating with cross-functional teams to ensure efficient coverage of WTB pages. I spearheaded the automation of coverage requests, implementing Power Automate cloud flows, and utilizing Microsoft SharePoint, Forms, Excel, and Office Scripts. This initiative streamlined our processes, reducing manual intervention, and significantly boosting productivity.

Support Manager

Hatch BV

Услуги для бизнеса - другое

3 года 1 месяц

09.2017 - 10.2020

  • Support for Intel
  • Support for NVidia
  • Support for AMD
  • Support for Microsoft
  • Support for MSI
  • Support for Aten

Mapping Editor

Hatch BV

Услуги для бизнеса - другое

3 года 11 месяцев

09.2013 - 08.2017

Content manager

Icecat

Интернет

3 года 4 месяца

04.2010 - 08.2013

Content quality control and compliance with standards

Ключевая информация

  • Responsibility
  • Teamwork skills
  • Attention to detail
  • Customer orientation
  • Problem-solving skills
  • Accountability
  • Research
  • Computer Hardware
  • Support Management
  • JIRA
  • Zendesk
  • Confluence
  • Microsoft Power Platform
  • Power Automate Platform
  • Process Automation
  • Microsoft Office 365
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Power Query
  • SharePoint Online
  • Microsoft Lists
  • Copilot

Учился в 1 заведении

Київський національний університет імені Тараса Шевченка

Біологічний факультет / Фізіологія людини та тварин

Київ, 2000

Владеет языками

Английский

продвинутый

Украинский

родной

Курсы, тренинги, сертификаты

Сертификат цифровой грамотности от Дія. Цифрова освіта

Просмотреть

Дополнительная информация

Комп'ютерні навички

Support Manager with extensive experience in the computer hardware and software industry. Demonstrated expertise in research, marketing, and copywriting, along with proficiency in Adobe Premiere Pro, After Effects, and Microsoft Office 365. Experienced with Microsoft SharePoint Online, Microsoft Power Automate (cloud flows and Desktop), Microsoft PowerApps, and Copilot. Recognized as a strong information technology professional.

Verbal disability.

Due to my verbal disabilities, I primarily communicated with clients through email and ticket systems such as Zendesk or Jira. My responsibilities included providing redirects from the requested WTB page to a manufacturer-selected list of online shops in the required country or countries.

Andrii

Client support manager

Киев

30 000 грн.

47 лет

Активно ищет работу

полная занятость

Характер работы: удаленная работа, гибридная, в офисе/на месте

Обновлено 10 часов назад