Работала в 2 компаниях 4 года 3 месяца
Реклама / Маркетинг / PR-услуги
Customer Success Manager
Getwork.top
Реклама / Маркетинг / PR-услуги
1 год 1 месяц
12.2024 - по настоящее время
- Handled 80+ customer inquiries/week via Slack & Skype, maintaining 98% satisfaction
- Drove $5K+/month in upsell revenue by promoting workspace rentals
- Managed CRM records and coordinated with on-site teams for seamless service delivery
- Shared promotions & discount campaigns, lifting monthly sales.
Sales manager
Crypto choice limited
Реклама / Маркетинг / PR-услуги
3 года 1 месяц
11.2021 - 11.2024
- Deep knowledge of crypto market deals; boosted client acquisition by 15%.
- Strong communication: achieved a 30% outbound call conversion rate.
- Led a remote team of 10+ sales reps, hitting 120% of targets for 6 months straight.
- Proficient with CRM tools: improved lead management efficiency by 20%.
- Delivered 20+ FTDs monthly, driving consistent revenue growth.
- Depending on the leads Managed operations across 4 time zones with 80% client satisfaction.
- Recruited, trained, and mentored remote sales teams, increasing productivity by 25%.
- Developed strategies that shortened the sales cycle by 15% and improved closing rates by 25%.
- Built relationships with 67+ clients, achieving a 75% retention rate.
- Collaborated with marketing/product teams to boost inbound leads by 15%.
Ключевая информация
- Maintaining and developing relationships with existing clients
- Analysis of the market and activities of competitors
- Tele-Sales and Sales Techniques
- Customer Relationship Management
- Exceptional Communication and Interpersonal Skills
- Problem-solving and Conflict Resolution
- Time Management and Prioritization
- Remote Work Proficiency
- Adaptability and Resilience
Училась в 1 заведении
Київський національний університет імені Тараса Шевченка
Office Technology Management
Київ, 2019
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Zainab
Zainab
Sales manager
Киев
Активно ищет работу
полная занятость
Характер работы: удаленная работа
Обновлено 4 дня назад