- Technical Support:
Proficient in providing comprehensive technical support to clients via multiple communication channels, including ticketing systems and live chat.
- Issue Diagnosis and Resolution:
Skilled in diagnosing and resolving a wide range of technical issues related to hosting, domain management, websites, and databases.
- Hosting Account Optimization:
Expertise in assisting clients with the setup, configuration, and optimization of hosting accounts, including cPanel management, email setup, and security configurations.
- Data Management:
Experienced in performing data backups and restorations upon client request, ensuring data integrity and availability.
- Collaboration and Troubleshooting:
Collaborated effectively with development teams to identify and resolve technical errors, and to enhance service functionality.
- Client Training and Consultation:
Conducted training sessions and provided technical consultations to clients, focusing on issue resolution and best practices.
- Server Administration:
Proficient in the installation, configuration, and maintenance of servers across various operating systems (Linux, Windows).
- Performance Monitoring:
Continuously monitored server, network, and application performance using specialized software, ensuring optimal operation.
- Virtualization Management:
Managed virtual machines, including creating and configuring new installations tailored to specific client requirements.
- Security Configuration:
Configured and maintained firewalls (CSF, Imunify360) and implemented security measures such as SSL certificate configuration, access management, and security log monitoring.
- Data Backup and Recovery:
Experienced in performing data backups and restorations upon client requests, ensuring data integrity and availability.
- Security Measures Implementation:
Proficient in configuring SSL certificates, managing access controls, and monitoring security logs to maintain robust security.
- Hosting Account Setup and Optimization:
Expertise in assisting clients with the setup, configuration, and optimization of hosting accounts, including cPanel management, email setup, and security configurations.