Работал в 3 компаниях   8 лет 9 месяцев

IT

Data Analyst in the ERP and E-com Domain

Yellow Media Inc.

IT

11 месяцев

04.2023 - 03.2024

  • Data analysis using SQL, Excel, Power BI, Tableau, Power Query, Power Pivot, Google spreadsheets.
  • Worked with the team of 5 members and provided end-to-end solutions within ERP system
  • Designed and developed automated monthly P&L business summaries based on the ERP and E-com inputs
  • Improved visualizing of data summaries using Excel dashboards and Tableau.

Technical Support Specialist

WorkTime

IT

2 года 5 месяцев

09.2020 - 02.2023

  • Developed and implemented processes aimed at decreasing of complaints inflow and working process automation across the team
  • Designed and put into action new workflows which led to minimizing reply time and CSAT increasing
  • Created a library of templates on software break/fix support, implemented issue tracking in Redmine
  • Participated in a successful migration to cloud-based solutions, resulting in a 20% reduction in operational costs.

Account Manager, Customer Support Specialist

LLC WEBISOFT CONSULTING

IT

5 лет 2 месяца

06.2015 - 08.2020

  • Achieved exponentially high customer satisfaction ratings through timely and effective problem resolution
  • Successfully implemented the statistics collection logic which speed up the system more than 40% for all management departments
  • Took part in the implementation of an enterprise-wide ERP system, streamlining processes and increasing efficiency by 25%

Ключевая информация

  • SQL, Excel, Power Query, Power Pivot, Google Spreadsheet, Tableau, Analytical Skills, Jira, Confluence, Windows, Linux, Scrum, ERP, CRM.
  • willing to learn and grow, team working, active position, «always better» mindset
  • ability to work without constant supervision. Delivering results in a timely manner
  • troubleshooting and problem-solving skills.

Учился в 1 заведении

National University of Food Technologies

Foreign economic activity management

Kyiv, 2010

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Google IT Support Professional Certificate

2023

  • Troubleshooting and customer care
  • Networking
  • Operating systems
  • System administration
  • IT Security

Serhii

Data analyst. Аналітик даних

Киев

1 200 $

36 лет

Активно ищет работу

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа, гибридная, в офисе/на месте

Обновлено 11 часов назад