Developed dashboards for analyzing the performance of fitness studios and studios' network: studio/studio, studio/network, studio/industry, network/industry. Google Data Studio, Amazon QuickSight

Developed divisional budget and implemented divisional development plan due to HR Management, Marketing and Sales Management, Project Management, Financial Management, Operational Management, Process Management, Assets and Intangible Assets Management, Risk management
Implemented CRM and Project Management software

Made changes in Management:
established Board of Directors, introduced Regular Management, planning and budgeting processes, introduced based-on-KPI motivation
Made changes in Retail:
improved Inventory Management (-50% stock rests),
established Marketing department and Marketing Activities Analytics
Made changes in IT:
implemented SLA/Service Level Agreement for IT Services,
developed DRP/Disaster Recovery Plan for Server Farm,
developed and introduced Incident and Case Management, Service Desk, Change Management based-on-ITIL/IT Infrastructure Library,
migrated Retail from in-house developed to standard customized ERP,
introduced Software for Project Management

Managed IT:
Software Development, Business Intelligence/Reporting, Database Administration, Database Optimisation, Help Desk, Service Centre, IT Security. 800 PCs+servers in the Office, Distribution Centre and remote branches. IT team up to 32 specialists
Selected and trained managers of the IT department
Developed and implemented IT policies, processes and operational guidelines
Managed Customer Contact Centre, Logistics- Supply Chain, Warehouse, Distribution, Transportation; Production; Labour Protect, Security, Chief Engineer, HR. 8 managers, 700 employees
Developed and implemented Clients Relationship Management (Contact Centre, Call Centre, SMS Centre, Correspondence, Payments. From zero to 2 million active clients, total number of clients 8 million. Processes, soft- and hardware, team)
Established Analytical Centre for the needs of the whole company
Created processes, technologies, daily routines for Distribution Centre (Warehouse, Production, Delivery. Daily volume: 120 thousand books of 4-5 thousand titles for 30 thousand individual parcels and 30 shops)
Completed the BigData project based on Sybase IQ Server. +25% sales in shops, Internet site and by calls

• Created and managed Customer Service and IT departments
• Developed and implemented CRM system (from 10 thousand to 1,6 million clients with up to 250 thousand active buy-monthly clients)
• Analyzed customers’ activity/behavior and forecasted their future activity
• Planned demand of all goods and materials based on forecasted clients’ activity
• Forecasted demand of the staff