Grew and led a team of 11 writers and localization experts , establishing processes to scale output across 25 languages for 20+ website and app projects annually developed a mentorship program and trained 10+ employees for my team over the past 5 years. completed over 3000 different types of tasks set for the team yearly through kanban , ensuring timely delivery and high - quality output. analyzed current problems and identified areas for improvement in working processes , implementing solutions to enhance team and effectiveness. improved consistency and quality of website copy by conducting an audit of all website pages in different languages. organized internal workshops for my team aimed at sharing experiences and new developments among each other. achieved a 30 reduction in external proofreading expenses through the strategic implementation of ai - powered tools

Developed content , copy , and messaging in a variety of styles , voices , and tones , adaptable to different target audiences. wrote creative and compelling copy for 20+ websites and apps across the u.s. , uk , au , and ca. collaborated and communicated with the internal team of 10+ writers , an external team of 30+ editors , proofreaders and translators , and other company teams. wrote persuasive b2c and b2b email content that strategically drove business growth for the company across various stages of the sales funnel. composed ads for search engine campaigns on platforms including google , facebook , and other ppc campaigns. researched material from multiple fields for different types of content ( articles , promo materials , headlines , subject lines , website pages ) . crafted seo texts and articles aligned with the seo team's technical tasks to enhance online visibility and drive organic traffic growth. wrote , edited , and proofread about 1000 words in total daily to ensure proper grammar , quality , and consistency using different tools

Addressed technical issues related to domain registration , transfer , renewal , and expiration. guided clients on dns settings , changes , and troubleshooting , including a records , cname , mx records , and txt records. engaged with customers in real time via the online chat and help desk platforms , diagnosing and resolving issues promptly. skills content writing content editing research skills leadership team management communication skills seo writing adaptability ai tools