Працювала в 3 компаніях 15 років 3 місяці
Інше, IT
Tl of the content department
Tn - zapoorizhzhya
Інше
9 років
08.2014 - 08.2023
Grew and led a team of 11 writers and localization experts , establishing
processes to scale output across 25 languages for 20+ website and app
projects annually
developed a mentorship program and trained 10+ employees for my
team over the past 5 years.
completed over 3000 different types of tasks set for the team yearly
through kanban , ensuring timely delivery and high - quality output.
analyzed current problems and identified areas for improvement in
working processes , implementing solutions to enhance team and
effectiveness.
improved consistency and quality of website copy by conducting an
audit of all website pages in different languages.
organized internal workshops for my team aimed at sharing
experiences and new developments among each other.
achieved a 30 reduction in external proofreading expenses through
the strategic implementation of ai - powered tools
Content writer
Cupid plc
Інше
4 роки 1 місяць
07.2010 - 08.2014
Developed content , copy , and messaging in a variety of styles , voices ,
and tones , adaptable to different target audiences.
wrote creative and compelling copy for 20+ websites and apps across
the u.s. , uk , au , and ca.
collaborated and communicated with the internal team of 10+ writers ,
an external team of 30+ editors , proofreaders and translators , and other
company teams.
wrote persuasive b2c and b2b email content that strategically drove
business growth for the company across various stages of the sales
funnel.
composed ads for search engine campaigns on platforms including
google , facebook , and other
ppc campaigns.
researched material from multiple fields for different types of content
( articles , promo materials , headlines , subject lines , website pages ) .
crafted seo texts and articles aligned with the seo team's technical
tasks to enhance online visibility and drive organic traffic growth.
wrote , edited , and proofread about 1000 words in total daily to ensure
proper grammar , quality , and consistency using different tools
Customer Support Manager
Ecommerce
IT
2 роки
10.2005 - 10.2007
Addressed technical issues related to domain registration , transfer ,
renewal , and expiration.
guided clients on dns settings , changes , and troubleshooting ,
including a records , cname , mx records , and txt records.
engaged with customers in real time via the online chat and help desk
platforms , diagnosing and resolving issues promptly.
skills
content writing
content editing
research skills
leadership
team management
communication skills
seo writing
adaptability
ai tools
Навчалась в 1 закладі
Melitopol state pedagogical institute
English language and literature
2002
Володіє мовами
Англійська
вище середнього
Іспанська
базовий
Українська
рідна
Olga
Olga
Content manager , content writer
Івано-Франківськ
повна зайнятість
Характер роботи: віддалена робота
Оновлено 2 місяці тому