Работала в 1 компании 1 год 1 месяц
IT
Customer Support Team Leader
Helpware
IT
1 год
10.2022 - 10.2023
1) Direct line management for the company with a size of 10 ?15 CSRs;
2) Manage Performance behaviour through effective communication by doing regular team meetings, mentoring and coaching;
3) Regularly review and analyze performance to drive effectiveness and address areas for opportunities;
4) Ensure that CSRs have an understanding of the company’s mission and vision and behavioural aspects that play a major role in their yearly performance evaluation/reviews;
5) Oversee effective implementation of staffing plan and schedule adherence in accordance to business needs within the company stakeholders;
6) Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
2) Manage Performance behaviour through effective communication by doing regular team meetings, mentoring and coaching;
3) Regularly review and analyze performance to drive effectiveness and address areas for opportunities;
4) Ensure that CSRs have an understanding of the company’s mission and vision and behavioural aspects that play a major role in their yearly performance evaluation/reviews;
5) Oversee effective implementation of staffing plan and schedule adherence in accordance to business needs within the company stakeholders;
6) Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Ключевая информация
Time management, communication skills, microsoft office, customer relations, problem solving, leadership
Училась в 1 заведении
Київський національний університет імені Тараса Шевченка
Туризм
Київ, 2020
Владеет языками
Английский
выше среднего
Софія Олександрівна
Софія Олександрівна
Customer Support Team Leader
Киев
полная занятость, неполная занятость
Характер работы: удаленная работа
Обновлено 2 месяца назад