- Conducted thorough customer due diligence and enhanced due diligence to identify potential fraud and money laundering risks.

- Utilized various analytical tools and techniques, including data analysis and trend analysis, to detect and prevent fraudulent activity.

- Investigated suspicious transactions and customer activities, and escalated cases to appropriate parties when necessary.

- Worked closely with internal stakeholders, including compliance, risk, and operations, to ensure compliance with regulatory requirements and mitigate fraud risks.

- Provided guidance and training to other team members on fraud detection and prevention.

- Participated in internal and external audits and provided support to auditors in reviewing fraud cases and documentation.

- Conducted customer due diligence, enhanced due diligence, and ongoing monitoring of customer accounts in accordance with regulatory requirements and internal policies and procedures.

- Verified customer identification documents, assessed customer risk profiles, and monitored transactions for suspicious activity.

- Collaborated with internal stakeholders, including compliance, legal, and operations, to ensure compliance with regulatory requirements and mitigate risks.

- Provided guidance and training to other team members on KYC processes and procedures.

- Conducted periodic reviews of customer accounts and made recommendations for risk rating changes based on customer behavior and transaction patterns.

- Participated in internal and external audits and provided support to auditors in reviewing KYC files and documentation.

- Provided technical assistance and customer support to online casino players via phone, email, and live chat.

- Troubleshot and resolved technical issues related to casino software, games, and account management.

- Escalated complex issues to the appropriate department and followed up with customers to ensure satisfactory resolution.

- Communicated proactively with customers regarding known issues and service outages.

- Maintained accurate records of customer interactions and technical issues using the company's ticketing system.

- Collaborated with the IT and software development teams to identify and resolve technical issues and bugs.

- Assisted in developing and updating technical support knowledge base articles and user guides.