Led the Hellenic Bank Representative Office in Ukraine as General Manager, providing strategic leadership and oversight to all aspects of the Ukrainian Representative Office, including:

• Operations: Ensured smooth day-to-day operations of the office and identified opportunities for improvement.
• Communications: Developed and implemented effective communication strategies to build and maintain strong relationships with stakeholders, including clients, partners, and regulatory bodies.

Stakeholder Management:

• Built and maintained strong relationships with key players in the Ukrainian market, including regulators, government officials, and industry associations.
• Business Development: Identified and pursued new business opportunities, resulting in substantial growth in market presence and sales.
• Successfully revised the company's strategy by:
• Conducting a thorough analysis of the market and identifying areas for improvement.
• Collaborating with senior management to develop and implement a new strategy that focused on key growth areas.
• Aligning the Ukrainian Representative Office's goals and objectives with the new strategy.
• Resulting in a substantial increase in market presence and profitability.

Elevated customer satisfaction rates by:

• Conducting customer surveys to understand their needs and preferences.
• Developing and implementing initiatives to address customer concerns and improve overall customer experience.
• Resulting in increased customer loyalty and repeat business.
• Drove sales growth of up to 20% within a year by:Identifying new business opportunities and partnerships.
• Developing and implementing effective sales strategies.
• Ensuring that the sales team was motivated, well-trained, and equipped with the necessary resources to succeed.
• Proven ability to drive growth and profitability, making me a valuable asset to any organization seeking a dynamic, results-driven leader.

Director of Operations And Business Development for a fast-growing company in Kyiv, Ukraine, I was responsible for managing the operational changes, relaunching the success strategy, and transforming the Business Development Unit.

• I led a team of over 50 employees, hiring, training, and motivating them to achieve KPIs.
• Additionally, I was responsible for managing the company's budget, including planning, forecasting, and executing cost efficiency projects.

Key Accomplishments:

• Relaunch of Finance, Procurement, Manufacturing, and HR processes

• Implementation of new manufacturing procedures, resulting in an increase in the number of SKUs manufactured from less than 10 to over 30 SKUs

• New lead generation program development, resulting in increased market share and acquisition of new clients

• Formation of a new management team

• Accounting system migration from 1C:7 to 1C:8

• Turned the company into a profitable operation in less than 6-month time period

Responsibilities:

• Organized and managed a team of 2 subordinates to ensure efficient andeffective completion of assigned tasks.
• Conducted evaluation and analysis of companies' efficiency and currentfinancial positions to identify areas for improvement.
• Developed recommendations to increase efficiency and optimize legalstructures.
• Developed and optimized planning and budgeting processes.
• Established management reporting systems and optimized accountingprocesses.
• Conducted financial analysis of companies' business models.Prepared business plans for shareholders.Developed financial policies and procedures to ensure compliance withregulations.

Results:

• Developed and implemented a new product, "Planning and Reporting Systems Development," for the Finance Solutions Group that wasaccredited with the European Bank for Reconstruction and Development(EBRD).
• Successfully completed three projects on planning and reporting systemsdevelopment, including budgeting systems, management reportingsystems, and financial policies and procedures for companies in thepharmaceutical, fast-moving consumer goods (FMCG), and wholesale anddistribution industries.

Key Deliverables:

• Annual budgets for planning, reporting, and variance analysis tools.
• Conducted training sessions with personnel on planning and reporting systems usage to ensure effective implementation.

Responsibilities:

• Conducted complex audits of companies’ financial accounts and ensured compliance with relevant regulations and standards.

Results:

• Successfully identified and recommended improvements to financialcontrols and operating procedures of multiple companies, resulting inincreased efficiency and compliance with regulations.
• Assisted clients in resolving disputes with tax authorities, resulting inminimized financial losses.
• Contributed to the overall success of the auditing team in meeting clientneeds and expectations.

Key skills and achievements:

• Strong understanding of financial regulations and standards.
• Experience in conducting complex audits of financial accounts and riskmanagement systems.
• Ability to identify potential risks and weaknesses in financial systems andprovide recommendations for improvement.
• Strong communication skills and ability to work with clients to resolved is putes and answer financial questions.
• Proven track record of successfully contributing to the success of theauditing team.
• Reviewed financial controls, accounting practices, and operatingprocedures of companies to identify areas for improvement and providedrecommendations to management.
• Conducted audits of existing financial risk management systems andidentified potential risks and weaknesses in the systems.
• Tested companies’ processes, procedures, and controls during changes inshareholders’ structure to ensure that financial risks were properlymanaged.
• Assisted clients in disputes with tax authorities regarding tax base andprovided support on other related financial questions.