Работала в 4 компаниях   7 лет 6 месяцев

Другое, Образование, Транспорт и Логистика

Customer Support Representative (remote)

SSP Group, Inc.

Другое

1 год 5 месяцев

05.2023 - 10.2024

  • Ensured prompt and efficient resolution of customer inquiries, leading to higher satisfactionratings (KPI>90%).
  • Provided clear and concise information to customers via phone, email, and chat, improving overall customer experience.
  • Assisted technicians and customers with technical issues, resulting in reduced downtime and improved service efficiency.
  • Streamlined the scheduling of estimates and follow-ups, ensuring timely responses and effective service delivery.
  • Assisted in creating engaging marketing content, resulting in increased brand awareness and customer engagement.
  • Tracked lead interactions and conversions, contributing to improved sales outcomes and customer retention.
  • Engaged with customers on social media platforms, enhancing brand visibility and driving customer inquiries.

Вчитель англійської мови

Prachin Buri Government School

Образование

1 год 9 месяцев

06.2021 - 03.2023

  • Coordinated English National Competition in Bangkok and got the first prize in all the contests.
  • Assisted the Head Teacher with daily tasks and special projects as needed.
  • Monitored student progress through formal and informal assessments.
  • Improved an average score among students on more than 50%.
  • Supervised and coordinated semester and annual English projects.
  • Graded papers, lessons, tests, quizzes, and other assignments, relaying informationto parents when necessary.

Вчитель англійської мови

Gaudeamus

Образование

2 года 5 месяцев

12.2018 - 05.2021

  • Developed lesson plans, materials for the classes and prepared students for quizzes and tests.
  • Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents when necessary.
  • Achieved high results among students (10/12 score).
  • Presenting Succesful Demo classes to parents twice a year.

Customer service specialist

InTime Logistic Company

Транспорт и Логистика

2 года 7 месяцев

04.2017 - 11.2019

  • Handled 150+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
  • Trained 10 new employees in how to use 1C software.
  • Received an average 98% customer satisfaction rating to date.
  • Provided superior customer service to clients by addressing all questions and concerns.
  • Handled customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.

Ключевая информация

  • High communication skills - strong background to work in cosmopolitan environment
  • Complex problem solver
  • Ability to multitask
  • Good knowledge of work with Microsoft Office, Zendesk, Solid, Confluence, Service Titan
  • Ability to work in a team
  • Ability to work under pressure
  • Ability to honor deadlines
  • High attention to details

Училась в 1 заведении

Запорізький національний університет

Французька (та англійська) мова та література

Запоріжжя, 2018

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Французский

средний

Русский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Humanitarian Context, Systems, and Standards Course

Запоріжжя, 2023

The course has helped to gain knowledge of humanitarian principles and standards; UN cluster systems; types of humanitarian emergencies; Sphere standards; the international legal framework.

TESOL Specialization Certificate

Запоріжжя, 2021

“Teaching Children English”. Teachers of English to Speakers of other languages issued by Global TESOL College.

Дополнительная информация

Свій розділ

Results-driven Customer Service Representative with 3.5 years of experience in technicial support.Skilled in problem-solving, effective communication, and enhancing customer satisfaction. Proventrack record in resolving technical issues and providing exceptional service in fast-pacedenvironments.Aiming to contribute my expertise in troubleshooting and client communication to a dynamic teamfocused on delivering exceptional support.

Валентина

Dispatcher/Customer Support Representative

Львов

28 лет

полная занятость

Характер работы: удаленная работа, посменная работа, в офисе/на месте

Обновлено 1 месяц назад