Працювала в 4 компаніях   7 років 6 місяців

Інше, Освіта, Транспорт та Логістика

Customer Support Representative (remote)

SSP Group, Inc.

Інше

1 рік 5 місяців

05.2023 - 10.2024

  • Ensured prompt and efficient resolution of customer inquiries, leading to higher satisfactionratings (KPI>90%).
  • Provided clear and concise information to customers via phone, email, and chat, improving overall customer experience.
  • Assisted technicians and customers with technical issues, resulting in reduced downtime and improved service efficiency.
  • Streamlined the scheduling of estimates and follow-ups, ensuring timely responses and effective service delivery.
  • Assisted in creating engaging marketing content, resulting in increased brand awareness and customer engagement.
  • Tracked lead interactions and conversions, contributing to improved sales outcomes and customer retention.
  • Engaged with customers on social media platforms, enhancing brand visibility and driving customer inquiries.

Вчитель англійської мови

Prachin Buri Government School

Освіта

1 рік 9 місяців

06.2021 - 03.2023

  • Coordinated English National Competition in Bangkok and got the first prize in all the contests.
  • Assisted the Head Teacher with daily tasks and special projects as needed.
  • Monitored student progress through formal and informal assessments.
  • Improved an average score among students on more than 50%.
  • Supervised and coordinated semester and annual English projects.
  • Graded papers, lessons, tests, quizzes, and other assignments, relaying informationto parents when necessary.

Вчитель англійської мови

Gaudeamus

Освіта

2 роки 5 місяців

12.2018 - 05.2021

  • Developed lesson plans, materials for the classes and prepared students for quizzes and tests.
  • Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents when necessary.
  • Achieved high results among students (10/12 score).
  • Presenting Succesful Demo classes to parents twice a year.

Customer service specialist

InTime Logistic Company

Транспорт та Логістика

2 роки 7 місяців

04.2017 - 11.2019

  • Handled 150+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
  • Trained 10 new employees in how to use 1C software.
  • Received an average 98% customer satisfaction rating to date.
  • Provided superior customer service to clients by addressing all questions and concerns.
  • Handled customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.

Ключова інформація

  • High communication skills - strong background to work in cosmopolitan environment
  • Complex problem solver
  • Ability to multitask
  • Good knowledge of work with Microsoft Office, Zendesk, Solid, Confluence, Service Titan
  • Ability to work in a team
  • Ability to work under pressure
  • Ability to honor deadlines
  • High attention to details

Навчалась в 1 закладі

Запорізький національний університет

Французька (та англійська) мова та література

Запоріжжя, 2018

Володіє мовами

Англійська

поглиблений

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Французька

середній

Російська

рідна

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Українська

рідна

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Курси, тренінги, сертифікати

Humanitarian Context, Systems, and Standards Course

Запоріжжя, 2023

The course has helped to gain knowledge of humanitarian principles and standards; UN cluster systems; types of humanitarian emergencies; Sphere standards; the international legal framework.

TESOL Specialization Certificate

Запоріжжя, 2021

“Teaching Children English”. Teachers of English to Speakers of other languages issued by Global TESOL College.

Додаткова інформація

Свій розділ

Results-driven Customer Service Representative with 3.5 years of experience in technicial support.Skilled in problem-solving, effective communication, and enhancing customer satisfaction. Proventrack record in resolving technical issues and providing exceptional service in fast-pacedenvironments.Aiming to contribute my expertise in troubleshooting and client communication to a dynamic teamfocused on delivering exceptional support.

Валентина

Dispatcher/Customer Support Representative

Львів

28 років

повна зайнятість

Характер роботи: віддалена робота, позмінна робота, в офісі/на місці

Оновлено 1 місяць тому