(Online store for sports goods from the American brand UP & FORWARD)Advising customers via website chat, upforward.com.ua, Prom.ua,Rozetka.ua, instagram, and messengers.Processing orders and managing customer information in SalesDrive CRM.Providing product information and assisting with selection.Monitoring order statuses and communication with customers before andafter purchase.Handling customer inquiries, managing exchanges, and processing returns.Handled 15-20 customers requests daily (chat and calls)Conducted regular follow-up calls (7-10 clients every 3 days) to improve ordercompletion.Contributed to higher customer satisfaction and faster issue resolution.Helped reduce product returns through clear communication and proactivesupport.

Developed B2B catalogs for wood and metal cutting tools.Within two months, the catalogs attracted 500+ potential clients: somecompleted orders, while others saved the catalogs for future purchases.

Assisted customers in-store and provided product recommendations.Identified customer needs and supported purchase decisions.Maintained a high level of customer satisfaction, strengthen ing clientrelationships. Assisted 30-70 customers daily.