Работал в 11 компаниях   5 лет 8 месяцев

Торговля оптовая / Дистрибуция / Импорт-экспорт, Строительство, IT, Транспорт и Логистика, Реклама / Маркетинг / PR-услуги, Образование, IT-консалтинг / Услуги / Производство оборудования, Услуги для бизнеса - другое, Торговля розничная / Retail

Customer support representative

Electric Fireplaces Depot

Торговля оптовая / Дистрибуция / Импорт-экспорт

7 месяцев

11.2023 - 06.2024

Worked as customer support agent, mainly handling chat requests mainly in English and partly Spanish. Great team and generally a great job experiance.

Sales manager

Window Repair NYC

Строительство

7 месяцев

05.2023 - 12.2023

Worked as both a customer support and a Sales Manger for a company in New York City that specialises on repairing and replacing Windows, Doors and Shower Cabins.

Customer support representative

MOJAM

IT

1 год 2 месяца

03.2022 - 05.2023

Worked for website in working in the gaming indsuctry selling skins for CS.GO.

Customer support representative

Genesis

IT

7 месяцев

08.2021 - 03.2022

Provided support for Uniwell for an app that helps it's users track their weight and maintain good eating habits (part of Genesis) Provided support through ZenDesk as mainly. Usually 25 chats per shift, for questions ranging from technical to financial.

Логіст по транспорту

Headghog

Транспорт и Логистика

3 месяца

08.2021 - 11.2021

Worked for an logistics firm for a few months as a broker. Tracking packages was my main responsibility. I had manually dial each driver and see how can I assist them. Spanish and English.
• Продаж логістичних послуг

Sales manager

Vertikal.buro

Реклама / Маркетинг / PR-услуги

3 месяца

05.2021 - 08.2021

Sales manager for small marketing agency startup. Had to use social media to sell marketing and promotion services that we offered.

Student in Canada

University of Winnipeg

Образование

7 месяцев

09.2020 - 04.2021

I studied Sociology briefly in WInnipeg in Canada.

Customer support representative

SupportYourApp

IT

1 год

11.2019 - 11.2020

Throughout the year, worked on different projects providing support to clients on a wide range of fields. Including Real Estate, a VPN service and ride sharing app.

Customer support representative

WENTRUM, ООО

IT-консалтинг / Услуги / Производство оборудования

3 месяца

08.2019 - 11.2019

Processed customer requests through chats and phone calls, through a CRM system. Works with client mainly in the US, freelance writers would write academic papers for our clients. Our goal as customer support was to guide clients through the whole process and keep precise communication with between the client and the freelancer who is competing the job, since direct communication between the client and the freelancer wasn't possible based on how our system worked.

Оператор call центру

Adelina Call Center & BPO

Услуги для бизнеса - другое

3 месяца

11.2018 - 02.2019

Підтверджував замовлення для кліентів в "ROZETKA"

Sales manager

Люксоптика

Торговля розничная / Retail

2 месяца

07.2018 - 09.2018

Мій перший досвід менеджер з продаж в магазині Люксоптика в ТРЦ "Проспект"

Ключевая информация

In my book, effective communication is often the path to success, and if you communicate well in different languages it opens ample opportunities for you to collaborate on different projects with people who's native languages you speak. It may also be useful as it has been in my experience to help and assist people in their native tongue regarding any matter. Based on that, I've decided to use my knowledge of 5 languages, which I have wholeheartedly learned during my 7 years of studying abroad both in Canada and Spain, helps me to assist a people with a wide array of different issues. In my 2.5 years of customer support experience, I've worked with companies ranging from a real estate firm to a quite well known "Unicorn startup" Lime. And although sometimes it was channelling, I would face it head on, since I always understand that helping people in such a way contributes to my personal well-being and just highlights the fact that I am accomplishing meaningful work. On this note, I would gladly continue my journey and join your team!

Учился в 3 заведениях

2021

University of Winnipeg

Sociology

Другие страны, 2021

Lope de Vega

Другие страны, 2020

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

C1 Cambridge

Испанский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

DELE B2

Французский

базовый

Русский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

C1 English fluency exam.

Другие страны, 2018

Cambridge C1 exam of English proficiency.

B2 Spanish fluency exam.

Другие страны, 2017

DELE is a Spanish fluency exam that I took and passed in 2017. That's an official document that proves my level of Spanish, nonetheless, for the last five years I have actually reached the C1 level, but I don't have actual documented proof of it, just my language level in general.

Debate

Другие страны, 2017

I attended debate courses within my Spanish school of Lope de Vega. Greatly improved my communication skills.

Nazar

Customer support representative

Киев

700 $

23 года

Активно ищет работу

полная занятость

Характер работы: удаленная работа

Обновлено 9 часов назад