Management of Java Application onboarding and integrations

Customer: CitiBank

Results as a Project manager:

Successfully managed 63 integration projects of inner bank trading applications using Java, C++, .NET types of clients and REST API

Planning, progress control, Signing off.

Led regular enhancements of Client-DB server application as a result of accurate backlog and book of work management.

Provided forehanded reporting at the senior level of CitiBank Asset class meetings

Managed the project tracking system for reporting on the status of the Applications

Program, milestone implementations, and onboarding projects.

Responsibilities as Business analyst:

Description of requirements for custom project management tool and creation of the Entity relationship diagram, User stories, Use cases and role model.

Sign off testing of integration between Java Applications at SIT UAT PROD environments. (REST API)

Technology and Skills: Agile Project Management, Business Analysis, Program Management, Relational Database, Business Analysis & Requirement Engineering, Presentation Skills.

Domains: Commercial bank, Finance IT

HRMS product development

Responsibilities:

HRMS product development

Product RoadMap design

Resource planning

Technology and Skills:

Presentation Skills, Product Management, Project Management

Domains: IT shared services, CRM, BPM, HRM

Development and implementation of personal account self-service of PayDayLoan Service cashpoint.com

Results: Successful launch of online service in the previously offline company

Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM

Integration projects with payments systems: Privat24, Fondy.ua

Accurate Tasks and project management in adopting financial service to online scoring (by Agile methodology).

Synchronizing of systems updates:

Automated decision-making ERP/CRM complex and website updates (personal account section: my.cashpoint.ua)

Contact center implementation.

Customer life-cycle actualization and enhancement.

Optimization of microservice architecture integration.

From WSDL to REST.API

Technology and Skills:

Agile Project Management, Business Analysis & Requirement Engineering, Creatio CRM, Manual Testing, Microfinance, Microservices, Project Planning, REST API, User Stories, UX/UI, WSDL Domains: Finance IT

Implementation of Creatio CRM in 400+ front-offices of PayDayLoan microfinance leader.

"Decision making process" automation implementation of unified transaction system for loans interest accrual

Customer: cashpoint.ua

Responsibilities:

Implementation of full cycle CRM system that automates client’s journey in front offices and was built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio)

Collection and Identification of business requirements.

Writing project documentation and developing user stories, user flows

Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans;

Specification of business-process automation for “Decision-making process for pay-day loan financial products”

Specification of business-process automation for “Lead life cycle process” and implementation of openAPI for leads import.

Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM

Integration projects with payments systems: Privat24, Fondy.ua Collection and description of risk policy requirements

Consulting of Marketing department on segmentation of customer base Integration with web-site cashpoint.ua via WSDL 4 Administration of functional and organisational roles User rights and operations permissions administration.

Setting up printed forms for credit contracts.

Technology and Skills:

Client Credit Risk Management, BPM'online, Business Analysis & Requirement Engineering, Business Process Modeling (BPM), Business Requirements, Creatio CRM, CRM support, Customer Relationship Management, Functional Requirements Documents, Integration Architecture, Integration Services, Lead Tracking, Manual testing methods, Microfinance, Microservices, Non-functional Requirements (NFR), Open API Specification, Payment Methods, Payment Processing > Card Payment Processing, Payment Processing > Payments Transactions

Digital marketing agency

Responsibilities:

Development and description of Sales strategy

Development and description of concept: “Customer Success Management”

Implementation of CRM Fresh office

Technology and Skills:

Business Process Management, Sales Analysis, Sales automation, Sales Management, Sales Strategy

Implementation of automated e-mail marketing communication channel

Customer: activia.ua rastishka.ua tioma.com.ua

Responsibilities:

Project management (Agile) of implementation DirectCRM (Mindbox):

Database import and deduplication of client’s registrations on websites (Activia.ua Tioma.com.ua Rastishka.ua )

Behavioral segmentation

Multibrand client base research.

Integration with websites using tracker

Development of a single standard registration format for websites Activia.ua Tioma.com.ua Rastishka.ua

Email marketing automation:

Emailing campaign automation (promo, trigger, transaction)

Adaptation of mailing templates to the brand book and layout of HTML templates

Conducting Email analytics

A/B tests

Technology and Skills: AB testing, Behavioral Psychology: Consumer, Client Management & Branch Services > Client Communication Management (CCM) / Output Management, CRM support, Email Marketing, Market Segmentation, Micro-Segmentation

Training center reorganization:

Development of standards and procedures of training center. Specification and implementation of Sales business-process (B2B + B2C) for Training programs.

Marketing and Lead-generation management.

Responsibilities:

Certification training programs sales:

"Project management PMI", 35 Hours PMP Exam preparation

"Business analyses IIBA", 35 hours CBAP Exam preparation

Certified Microsoft Dynamics trainings: ERP (NAV, AX), CRM, MS Project

Additional responsibilities:

Microsoft dynamics CRM sales:

Project for restaurant chain "Mafia"(mafia.ua) (Marketing automation)

Production of luxury furniture elio.ua, elnova.com.ua (Sales automation),

Technology and Skills:

Direct Sales, Microsoft Dynamics CRM, Training Needs Analysis

CRM+BPM development technology vendor

Responsibilities:

Pro-Active sales of CRM products and implementation projects.

Client’s business analyses and initial needs specification.

Pre-sale presentations.

Decision-making meetings and negotiations with key directors and industry leaders.

Technology and Skills:

Business Needs Analyses, Creatio CRM, Direct Sales, Negotiation Skills, Sales Analysis, Sales Management, Sales Strategy

Odessa, Kerch, Kirovograd

Active sales of Forex trading as a personal service.

Forex trading certified course conducting theory and practical course Pro-active support of clients with financial analytics of financial markets.

Responsibilities:

Preparation for opening a new full cycle regional office according to corporate international standards Active customer acquisition for personal forex trading and financial resources for investment accounts (top 3 result between cities below 500 thousands population for 3 times) Stuff selection and training (15 permanent employees had passed corporate certification as “Forex business trainer”) Sales trainings conducting ("direct sales", "phone sales", "Time management") 6 Forex trading certified course conducting. Corporate currency exchange consulting for company clients. Budgeting of Media and marketing plans. Financial management of regional office. Business-process corporate standard and regulations control. Active preparation and launch of new financial products. (Our company received the license for Ukrainian Stock Exchange (UX index)) Technology and Skills: Algorithmic Trading, Foreign Exchange, Investment Analysis, Investment Management, Market analysis, Training Course Design, Training Newcomers