Працював в 9 компаніях 12 років 11 місяців
IT, Фінансові послуги, IT - консалтинг / Послуги / Виробництво устаткування, Торгівля роздрібна / Retail
Project manager/Business Analyst
Luxoft DLC. (DXC)
IT
1 рік 2 місяці
11.2022 - 01.2024
Management of Java Application onboarding and integrations
Customer: CitiBank
Results as a Project manager:
Successfully managed 63 integration projects of inner bank trading applications using Java, C++, .NET types of clients and REST API
Planning, progress control, Signing off.
Led regular enhancements of Client-DB server application as a result of accurate backlog and book of work management.
Provided forehanded reporting at the senior level of CitiBank Asset class meetings
Managed the project tracking system for reporting on the status of the Applications
Program, milestone implementations, and onboarding projects.
Responsibilities as Business analyst:
Description of requirements for custom project management tool and creation of the Entity relationship diagram, User stories, Use cases and role model.
Sign off testing of integration between Java Applications at SIT UAT PROD environments. (REST API)
Technology and Skills: Agile Project Management, Business Analysis, Program Management, Relational Database, Business Analysis & Requirement Engineering, Presentation Skills.
Domains: Commercial bank, Finance IT
Product manager, Project manager
ddata.pro
IT
2 місяці
08.2022 - 10.2022
HRMS product development
Responsibilities:
HRMS product development
Product RoadMap design
Resource planning
Technology and Skills:
Presentation Skills, Product Management, Project Management
Domains: IT shared services, CRM, BPM, HRM
Mенеджер проектів веб-розробки
Cashpoint.ua ТОВ "Бі Ел Джи мікрофінанс"
Фінансові послуги
9 місяців
06.2021 - 03.2022
Development and implementation of personal account self-service of PayDayLoan Service cashpoint.com
Results: Successful launch of online service in the previously offline company
Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM
Integration projects with payments systems: Privat24, Fondy.ua
Accurate Tasks and project management in adopting financial service to online scoring (by Agile methodology).
Synchronizing of systems updates:
Automated decision-making ERP/CRM complex and website updates (personal account section: my.cashpoint.ua)
Contact center implementation.
Customer life-cycle actualization and enhancement.
Optimization of microservice architecture integration.
From WSDL to REST.API
Technology and Skills:
Agile Project Management, Business Analysis & Requirement Engineering, Creatio CRM, Manual Testing, Microfinance, Microservices, Project Planning, REST API, User Stories, UX/UI, WSDL Domains: Finance IT
Senior Business Analyst
Cashpoint.ua ТОВ "Бі Ел Джи мікрофінанс"
Фінансові послуги
3 роки
06.2018 - 06.2021
Implementation of Creatio CRM in 400+ front-offices of PayDayLoan microfinance leader.
"Decision making process" automation implementation of unified transaction system for loans interest accrual
Customer: cashpoint.ua
Responsibilities:
Implementation of full cycle CRM system that automates client’s journey in front offices and was built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio)
Collection and Identification of business requirements.
Writing project documentation and developing user stories, user flows
Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans;
Specification of business-process automation for “Decision-making process for pay-day loan financial products”
Specification of business-process automation for “Lead life cycle process” and implementation of openAPI for leads import.
Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM
Integration projects with payments systems: Privat24, Fondy.ua Collection and description of risk policy requirements
Consulting of Marketing department on segmentation of customer base Integration with web-site cashpoint.ua via WSDL 4 Administration of functional and organisational roles User rights and operations permissions administration.
Setting up printed forms for credit contracts.
Technology and Skills:
Client Credit Risk Management, BPM'online, Business Analysis & Requirement Engineering, Business Process Modeling (BPM), Business Requirements, Creatio CRM, CRM support, Customer Relationship Management, Functional Requirements Documents, Integration Architecture, Integration Services, Lead Tracking, Manual testing methods, Microfinance, Microservices, Non-functional Requirements (NFR), Open API Specification, Payment Methods, Payment Processing > Card Payment Processing, Payment Processing > Payments Transactions
Head of sales
VOLTA.ONE
IT - консалтинг / Послуги / Виробництво устаткування
4 місяці
12.2017 - 04.2018
Digital marketing agency
Responsibilities:
Development and description of Sales strategy
Development and description of concept: “Customer Success Management”
Implementation of CRM Fresh office
Technology and Skills:
Business Process Management, Sales Analysis, Sales automation, Sales Management, Sales Strategy
CRM-manager
LLC “Danone Dnipro”
Торгівля роздрібна / Retail
1 рік 6 місяців
03.2016 - 09.2017
Implementation of automated e-mail marketing communication channel
Customer: activia.ua rastishka.ua tioma.com.ua
Responsibilities:
Project management (Agile) of implementation DirectCRM (Mindbox):
Database import and deduplication of client’s registrations on websites (Activia.ua Tioma.com.ua Rastishka.ua )
Behavioral segmentation
Multibrand client base research.
Integration with websites using tracker
Development of a single standard registration format for websites Activia.ua Tioma.com.ua Rastishka.ua
Email marketing automation:
Emailing campaign automation (promo, trigger, transaction)
Adaptation of mailing templates to the brand book and layout of HTML templates
Conducting Email analytics
A/B tests
Technology and Skills: AB testing, Behavioral Psychology: Consumer, Client Management & Branch Services > Client Communication Management (CCM) / Output Management, CRM support, Email Marketing, Market Segmentation, Micro-Segmentation
Training center manager
SMART business
IT - консалтинг / Послуги / Виробництво устаткування
9 місяців
05.2014 - 02.2015
Training center reorganization:
Development of standards and procedures of training center. Specification and implementation of Sales business-process (B2B + B2C) for Training programs.
Marketing and Lead-generation management.
Responsibilities:
Certification training programs sales:
"Project management PMI", 35 Hours PMP Exam preparation
"Business analyses IIBA", 35 hours CBAP Exam preparation
Certified Microsoft Dynamics trainings: ERP (NAV, AX), CRM, MS Project
Additional responsibilities:
Microsoft dynamics CRM sales:
Project for restaurant chain "Mafia"(mafia.ua) (Marketing automation)
Production of luxury furniture elio.ua, elnova.com.ua (Sales automation),
Technology and Skills:
Direct Sales, Microsoft Dynamics CRM, Training Needs Analysis
CRM Sales manager
Terrasoft
IT
1 рік
04.2013 - 04.2014
CRM+BPM development technology vendor
Responsibilities:
Pro-Active sales of CRM products and implementation projects.
Client’s business analyses and initial needs specification.
Pre-sale presentations.
Decision-making meetings and negotiations with key directors and industry leaders.
Technology and Skills:
Business Needs Analyses, Creatio CRM, Direct Sales, Negotiation Skills, Sales Analysis, Sales Management, Sales Strategy
Regional director, Business trainer
TeleTRADE
Фінансові послуги
3 роки 11 місяців
08.2009 - 07.2013
Odessa, Kerch, Kirovograd
Active sales of Forex trading as a personal service.
Forex trading certified course conducting theory and practical course Pro-active support of clients with financial analytics of financial markets.
Responsibilities:
Preparation for opening a new full cycle regional office according to corporate international standards Active customer acquisition for personal forex trading and financial resources for investment accounts (top 3 result between cities below 500 thousands population for 3 times) Stuff selection and training (15 permanent employees had passed corporate certification as “Forex business trainer”) Sales trainings conducting ("direct sales", "phone sales", "Time management") 6 Forex trading certified course conducting. Corporate currency exchange consulting for company clients. Budgeting of Media and marketing plans. Financial management of regional office. Business-process corporate standard and regulations control. Active preparation and launch of new financial products. (Our company received the license for Ukrainian Stock Exchange (UX index)) Technology and Skills: Algorithmic Trading, Foreign Exchange, Investment Analysis, Investment Management, Market analysis, Training Course Design, Training Newcomers
Ключова інформація
Experienced Project manager with a demonstrated 10 years history of working in the computer software industry. Skilled in Agile IT project management methodology, book of work management, resource planning, financial planning, application integrations management, project status reporting. Strong CRM consulting professional with expertise in business analysis and a degree in finance.
EXPERIENCE IN IT: 10 years
TECHNICAL SKILLS: Software Development Lifecycle, Scrum, Business Process Modeling (BPM), Microservices, WSDL, Relational Database, REST API, Client-Server Applications (Java, .NET, C++), Data bases, CRM implementation Jira, Confluence, MS Project, , Integration Architecture, Creatio, BPM'online, Integration Services, Lead Tracking, Open API Specification, AB testing, Databases, Email Marketing, Market Segmentation, HTML, Microsoft Office, Manual Testing, Debugging
SOFT SKILLS: Organizational Skills, Public Speaking, Presentation Skills, Negotiation Skills, Time Management, Backlog Management, Business Goals, Continuous Improvement, Fintech, Process Improvement, Project Goals, Sprint Planning, Stakeholder Management, Interpersonal Skills, Prioritization, Result Orientation, Training Newcomers
ANALYTICAL SKILLS AND METHODOLOGIES: Program Management, Agile Project Management Methodology, Product Management, Project Planning, Business Analysis & Requirement Engineering, User Stories, Business Requirements, Relationship diagram creation, Business Use Case Model, Test Planning, Manual testing methods, Non-functional Requirements (NFR), Analytics, A/B Testing, Project Management CONSULTING SKILLS: Customer Relationship Management, Financial Planning, UX/UI, Client Credit Risk Management, Business Process Management, Customer Acquisition, Investment Management, Training Course Design, Budgeting, Financial Management
INDUSTRIES AND BUSINESS DOMAINS: Software development: (CRM implementation, WEB development, Java application enhancement management), Finance IT: (Payday loan automation, Card Payment Processing, Payments Transactions, Foreign Exchange, Trading, Investment Analysis, Market analysis, Commodities, Insurance, Life Insurance)
Навчався в 1 закладі
Кіровоградський інститут комерції
Економічний факультет, спеціальність фінанси
Кропивницький, 2007
Володіє мовами
Англійська
вище середнього
Курси, тренінги, сертифікати
Public speaking
Public speaking techniques.
Voice management
Attention management
Sales business trainee
Sales management
Motivation approaches
Sales Stages
Дмитро
Дмитро
IT Project Manager
Київ
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