• Full customer support
• Consultation, service and customer support
• Selection of necessary equipment
• Documentary support of agreements
• Invoicing

• Support of current company projects
• Search and evaluation new projects
• Work with subcontractors on projects
• Expansion portfolio of projects through the use of new technologies and tools

Importer of auxiliary equipment for industrial production, Kiev (Wholesale trade / Distribution / Import)

• Analysis of existing business processes of the service department.
• Optimization and preparation for automation of work, accounting and reporting.
• Analysis and optimization of the management accounting system.
• Support of key projects for VIP customers of the Company.

A project for automation by the management of the Company's service department was prepared to optimize and improve planning and work. Starting the implementation of complex automated solutions for customers.

• Launch, analysis, optimization and automation of business processes web-store of the Company.
• Launch and development of the use of cashless systems as a new channel for sales of the Company's equipment.
  
• Analysis and optimization of management accounting system.
  
• Participation in operating activities.
  

Online store has been launched and automated, the development of new sales direction has begun (contactless payment systems with PayPass terminals and barcode scanners), the promotion of the SW/HW complex "VendAnalitika".

• Assessment of the possibility of creating a service center at one of the biggest producers of welding materials in the CIS
• Elaboration of the concept of providing services for clients by analysis of existing needs, as well as searching for potential partners for project development
• Studying under the IWE program (1-3 modules out of 4, unfinished due to the closure of the project)
• Participation in the launch of the Company's office in Kiev, taking part in organizational and administrative issues arising during the launch process
• Support launch of the sales channel through the Company's online store, sales growth up to 20 times
• Creating and implementation of product training programs for employees and customers of the Company

Online store has been launched as a tool for direct communication with end users. Organized office, warehouse and logistics in Kiev. Agreements have been reached with suppliers of European special steels to launch a service for customers.

• Creation and organization of technical service department from the ground up. For 2 years' period - 25 employees at the department, 2 technical service centers (Kiev and Lvov), car fleet of 19 service cars, developed net of technical support all over Ukraine
• Adaptation and implementation of Maintenance Repair and Operating system - MRO
• Budgeting and control of budget performance: general and administrative expenses, purchasing /sales of spare parts, costs receipt from sales of technical services and spare parts
• Development and realization of equipment installment in national scales (350 sales point in 10 months)
• Development and implementation of commercial and sales policy
• Control of ordering and on-time importing of spare parts and associated goods
• Communication with foreign partners: taking part in negotiations, development/signing of contracts, solving of technical and organization questions, visits to producers for studying equipment, taking part in conferences
• Adaptation of existing and taking part in creation of new maintenance checks for technical service of equipment
• Organization and participation in procedures of tender purchase of goods

The project was launched and implemented in full.

• Work organization of the technical support department, personnel management (11 people)
  
• Efficiency increasing of the division due to the improving of planning activities concerning technical service of coffee equipment
• Communication with clients, work on contracts for service maintenance and spare parts

Work of the department was reorganized, the accounting equipment, goods and materials was adjusted, transparent work planning was implemented in the interests of the sales department.

• Creation of regional dealers network
• Promotion of products of ТМ Shinco and Odeon on Ukrainian market (DVD players: portable and stationary, acoustic systems, LC TV sets)
• Warehouse accounting and logistics
• Creation and development of regional service centers network

The product under the new trademark is introduced to the market. A network of regional distributors and service centers has been built.