Worked as Support Engineer for about 10 years, resolving Customers' Jira tickets and reproducing issues on different environments. They have clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software, hardware, operating systems, and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), mobile devices, SSL certificates, group policies, and others. Provide customer support for Elasticsearch, Kibana, Kubernetes, and AWS. Address concerns and communicate with customers through Drift, PureChat, Jira Service Desk, and Zendesk. Contribute to Confluence documentation and bug fixes through GitHub.

• Manual Testing WEB-applications;
• A positive attitude towards customer service and good communication skills;
• Good desktop system internal support experience and experience with IT operating systems: MS Windows, Linux, Red Hat, Ubuntu;
• Databases: MY SQL, PSQL, Elasticsearch, ELK stack understanding;
• App & Web Servers /Web Environments: JBoss, Glassfish, Apache Tomcat, IBM WebSphere (Liberty Core), Oracle WebLogic;
• Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet;
• Working with Project tracking tools: Jira, Redmine, Zendesk, Drift, Pure Chat, Trello, OpsGenie, PagerDuty;
• Programming Languages: Java Core, Bash;
• Version Control Systems: Git;
• Automation/CI/CD/Build Tools: Jenkins, Travis CI, Terraform;
• Virtualization: VM Ware ESX/ESXi, Docker;
• Amazon AWS: EC2, S3;
• Orchestration: Kubernetes.