Работала в 6 компаниях 16 лет 10 месяцев
Медицина и Здравоохранение, IT, IT-консалтинг / Услуги / Производство оборудования, Отели / Рестораны / Развлекательные комплексы, Банки
Head of Operations, Head of People and Culture - LONDON
Medinet Clinical Services
Медицина и Здравоохранение
2 года 7 месяцев
04.2022 - по настоящее время
Direct reports: 10
Focus areas:
Operations of Modular units providing Healthcare diagnostics services
ISO certifications and other compliance projects
ESG Lead for the UK
Merger and Acquisitions Project manager
Full employee lifecycle, Recruitment and Wellbeing
Risk Register and mitigation for the business
Leading Internal communications
Achievements:
Full reset of Compliance processes
Employee' lifecycle full transformation
Corporate communications' restructuring and rethinking
Managed processes' merging after two acquisitions
Managing Director, Director of People - UKRAINE BRANCH
KANINI UKRAINE
IT
3 года 6 месяцев
05.2021 - по настоящее время
Direct reports: 6
Focus areas:
Full setup of the representative office in Ukraine
Director of LLC
HR: Recruitment, Full employee lifecycle, Payroll
Finance: Accounting, Budget, Reporting
Legal and Compliance: Contracting, ISO certifications, Compliance
Facilities: Office lease, Procurement, Other administrative issues
IT: Infrastructure, Equipment, Logistics
Achievements:
Opening a company representative office in Ukraine. Employee #
1.
Speed hire of 50 employees in 6 months.
Management through War and processes optimization
Administrative Director
Newxel
IT-консалтинг / Услуги / Производство оборудования
11 месяцев
04.2019 - 03.2020
Direct reports: 8
Indirect reports: 14
Focus areas:
First-line support for internal and external clients
worldwide
Payments' processing
IT support and infrastructure/incoming requests in Jira ServiceDesk
Visa&Travel support of clients worldwide
Events
Achievements:
Department establishment from 0 (the team was set-up in 2 months)
Incoming requests process automation (Jira)
Procurement process automation (in Jira)
Funds liquidity tracking process establishment
Team KPIs from scratch
Overtimes' tracking and coverage methodology launch
Launch of single communication channel for outgoing and incoming information
Reduction of customer complaints by 20% in 6 months
Knowledge base introduction
Check-list system introduction
Director of HR and Operations
Dream Hostels
Отели / Рестораны / Развлекательные комплексы
1 год
04.2018 - 04.2019
In charge of 5 locations in Europe
Direct reports: 6
Indirect reports: 90
Focus areas:
Daily operations of all locations (5 locations)
Excellent service quality management
Creation of guidelines for customer service
Complaint handling guide
Development and execution of training on Customer service in all locations
P&L (Budgeting, cost optimization, analytics) New locations' launch
Global workforce planning
Recruitment
Achievements:
Kept online rating for all locations above 9.0 on Booking.com
Introduced complaint handling guide
Knowledgebase reload and setting on further track
Improvement of remote teams' management
Optimized costs by 20% per annum
Introduced and launched a system of budget adherence
Initiated and launched Guest service golden rules
Conducted a set of training on service quality in all locations
Initiated and finalized a project on accounting supplier change (Slovakia)
Reduction of customers' complaints by 10% in 1 year
Reload of compensation plans for General managers/KPIs
Head of Administrative operations Global
Ciklum
IT
4 года 6 месяцев
10.2013 - 04.2018
Direct reports: 8
Indirect reports: 70
Managing support staff in 25 offices Globally
Focus areas:
Global customer support and request processing
Administrative services and operations
Business continuity/Health&Safety
Procurement, FA management, Suppliers' management
Budgeting (analytics, cost optimization)
Global workforce management
Achievements:
Voice of the call center
Team reload from 0
Reduction of customers' complaints by 50% in the first 2 years
Improvement of remote teams' management
Incoming requests' automation and re-establishment
KPIs establishment from 0 (never existed in the organization, was the first department to do it)
Introduction of annual customer service satisfaction survey
Re-establishment of Procurement processes within the division
Service catalog launch (never existed in the organization)
Deputy Head of Non-banking operations division
Universal Bank / Универсал Банк
Банки
6 лет 9 месяцев
01.2007 - 10.2013
Direct reports: 5
Indirect reports: 10
Focus areas:
First line support
Procurement (contract management, cost optimization, tenders)
Services for internal clients (fleet, mobile, repairs, cleaning, courier, taxi)
Brand book adherence control in 200 branches
Achievements:
Voice of the call center
Document flow systematization and restructuring in liaison with finance
Cost optimization annually from 10 to 30% (by changing suppliers mainly)
Launch of 200 branches, closure of 100 branches (in cooperation with construction division)
Tender process re-shaping
Launched fuel cards for all company cars
Signed a contract with Ukrposhta (not easy at those times ??)
Ключевая информация
I am a problem solver.
My strongest points are:
- High level of emotional intelligence and flexibility
- Strong empathic leader with leader-servant approach
- I believe that communication is the key point to look at when there are troubles
- Operational Star striving for processes to be immaculate
Училась в 2 заведениях
International Solomon University
Law
Киев, 2012
Kirovograd Pedagogical Academy
Linguistics
Кропивницкий, 2002
Владеет языками
Английский
свободно
Cambridge Business English Higher
Курсы, тренинги, сертификаты
Leader of the new ERA from European Business Association
Servant leadership
People motivation
Leading the company through Global changes
Managing talent
https://www.coursera.org/account/accomplishments/verify/3454YUEQU8KC
Inspiring and Motivating individuals
https://www.coursera.org/account/accomplishments/verify/3454YUEQU8KC
Дополнительная информация
Компьютерные навыки
Maryna
Maryna
Country manager, COO, CHRO
Киев
Активно ищет работу
полная занятость
Обновлено 3 недели назад