1) Moderated and verified user profile photos and texts according to established criteria, ensuring compliance with quality standards.
2) Added user profiles to the site, filling in photo-based information (eye color, hair color, height, weight, etc.).
3) Monitored and managed the operation of the photo collection script, including restarting, changing search coordinates, and analyzing uploaded images.
4) Created "about me" texts and welcome messages using ChatGPT, keeping profiles personalized and attractive.
5) Trained new employees, organized rallies, created training materials and manuals, and analyzed and reported to management.
6) Reviewed and sorted photos for further uploading to the website, ensuring they were appropriate.
7) Supervised employee performance, identified errors, compiled reports and provided recommendations to management to improve team performance.

1) Advising buyers on goods, returns, partial refunds, handling objections.
2) Answering сustomers using templates, editing and updating them.
3) Reminding buyers to pick up their parcel from the post office.
4) Reimbursing сustomers for discounts when they agree.

5) Training new employees.

6) Tracking task deadlines and time tracking at Hubstaff.

7) Offering substitutions of "out of stock" items for those in stock when requested by the сustomers

Remote support for the sales department.
1) Consulting managers/customers on technical issues in Helpdesk ticket system.
2) Familiarizing customer with personal account for faster start of the store.
3) Editing customer import files to YML/Excel format template.
4) Filling the client's product cards with the correct description, putting the characteristics to increase the rating of goods.
4) Helping the moderation department to specify the correct categories (headings) of goods.
5) Writing articles in the knowledge base on issues that arose during the work.
6) Checking clients' sites for parsing of goods in Datacol program.
7) Checking bugs detected by clients for further transfer to the developers department.

1) Remote support of points of sale (600+ points) in the telephone mode, if the problem was not solved sending non-working equipment to the warehouse to send a new one.
2) Support of computer equipment in the office (800+pc) (PCs (Windows 10, Linux (Ubuntu), printers, price scanners (on raspberry pi), troubleshooting problems with cash registers, help with X and Z reports.
3) Preparation and configuration of cash registers and basic mini-PC (Intel NUC) for opening anew point (Windows installation, prescribing the domain of our network, and in general some parameters necessary for correct operation.
4) Setting up GMS Business (program used on cash registers and base PC).
5) Night duty to help inventory of goods, when there are inconsistencies or errors in GMS Business.
6) Work in Bitrix24 control of tasks, their closure, and directly solve.
7) Working with Binotel, calls came through X-lite.

Consulting the company's clients on the lack of internet, television, assistance in setting uprouters in a remote format. Calling masters on requests, calling debtor clients

Park administration: 30 PCs (Windows XP, 7, 10; 2 servers Windows Server 2003, 2012, IP-telephony binotel, zadarma, 4 printers (replacement of cartridges, filling ink into ink printer, solving problems with remote connection to printers).
Administration of sites: redesigning site templates (WordPress, Opencart), uploading goods from 1C 8.3, filling and editing content, writing meta tags, setting up hosting. Purchasing new components for office equipment and their replacement. PC cleaning.

Administration of network equipment, PCs, IP telephony.

Technical support of mobile operator Lifecell