Работал в 12 компаниях 15 лет 5 месяцев
Транспорт и Логистика, Телекоммуникации / Связь, Финансовые услуги, IT, Интернет, Отели / Рестораны / Развлекательные комплексы
WAREHOUSE SPECIALIST
ERC
Транспорт и Логистика
1 год 11 месяцев
03.2021 - 02.2023
- Managing stock levels of Acer spare parts and storage space in warehouse
- Posting items to warehouse, keeping track of their quality and quantity
- Picking items, fulfilling orders, packaging and labeling them for shipment
- Dealing with the Acer manufacturer and customers, prepare invoices and reports
- Regular inventory activities
L1 TECHNICAL SUPPORT
Volia Cable
Телекоммуникации / Связь
6 месяцев
07.2020 - 01.2021
- Troubleshoot customer’s technical issues by phone
- Assistance to subscribers in solving financial issues of their accounts
- Provide information by phone about the company's products and services
- Upselling of the company's client equipment to subscribers
L1 TECHNICAL SUPPORT
Phonet
Телекоммуникации / Связь
1 год 6 месяцев
01.2019 - 07.2020
- Troubleshoot customer's issues via phone
- Report issues to ticket system (Zendesk), escalate to L2 when required
- Configure client's cloud PBX
- Configure client's IP phones and softphones remotely
- Consult customers about services, features and configuration
CUSTOMER SUPPORT
iPay.ua
Финансовые услуги
1 год 5 месяцев
09.2017 - 02.2019
- Provide L1 support for online payment service via phone, chat, email, social media
- Consult customers on features and terms of the service
- Provide customers detailed information about their payments
- Resolve payment issues, escalate to L2 when required
- Support Masterpass digital wallet customers
CUSTOMER SUPPORT
Vodafone
Телекоммуникации / Связь
1 год 4 месяца
05.2016 - 09.2017
- Provide customers with product and service information over the phone
- Configure mobile internet on customer cell phone
- Configure mobile services on customer account
- Manage and resolve customer complaints
OUTSOURCING CUSTOMER SUPPORT
Kyivstar
Телекоммуникации / Связь
1 год 7 месяцев
10.2014 - 05.2016
- Provide customers with product and service information by phone
- Process orders, forms and applications
- Outbound customer satisfaction calls and survey calls
- Outbound collections calls
QA ENGINEER
GlobalLogic
IT
9 месяцев
01.2014 - 10.2014
- Review requirements and technical design documents
- Create test cases (HP Quality Center)
- Prepare test environment (Linux)
- Design, develop and execute automation scenarios
- Report bugs to tracking system (Jira)
QA ENGINEER
IntroPro
IT
1 год 9 месяцев
03.2012 - 12.2013
- Review requirements, specifications and technical design documents
- Create test plans/cases. Estimate, prioritize and coordinate test activities
- Execute manual tests, report bugs to tracking system (Jira)
- Design, develop and execute automation scripts (Java, Selenium, Jenkins, Maven)
- Prepare test environment and deploy application (Linux)
NOC ENGINEER
Oberon Media
IT
10 месяцев
05.2011 - 03.2012
- L2 service support of online Web applications
- Report bugs and detected issues to tracking system (Jira)
- Investigate issues, escalate to L3 when required
- Monitor server infrastructure, analyze logs (Splunk)
- Create and support test scenarios (Java, Selenium)
- Customize and support environment for monitoring (Hyperic, Nagios, Zabbix)
CORPORATE SALES
Cyfra.ua (ISP)
Интернет
1 год 9 месяцев
11.2007 - 08.2009
- Generate leads (outgoing calls, active search, meetings)
- Negotiate and sign agreements
- Coordinate efforts of all departments to activate customers
- Establish and develop relationships with owners of buildings and business centers
- Meet and exceed sales goals, weekly/monthly reporting
L1 TECHNICAL SUPPORT
Cyfra.ua (ISP)
Интернет
9 месяцев
01.2007 - 10.2007
- Troubleshoot customer's issues by phone and email
- Report issues to tracking system
- Configure and support network equipment (DSLAMs, ADSL modems, routers, switches)
- Monitor network availability and performance of servers/services
SYSTEM ADMINISTRATOR
Team Systems
Отели / Рестораны / Развлекательные комплексы
11 месяцев
01.2006 - 12.2006
- Administration of servers (Windows Server 2003, Active Directory)
- User support and desktop operating system/application support
- Configuration of network equipment (PBX, phones, routers, switches, modems)
- Maintenance of network infrastructure
Учился в 1 заведении
National Aviation University
Computer systems and networks
Kiev, 2007
Владеет языками
Английский
выше среднего
Русский
родной
Украинский
продвинутый
Курсы, тренинги, сертификаты
English Prime
First State English courses
Дополнительная информация
Objective
Customer Support
Andrew
Andrew
Customer support
Киев
Активно ищет работу
полная занятость
Обновлено 1 день назад