Працював в 12 компаніях 15 років 5 місяців
Транспорт та Логістика, Телекомунікації / Зв'язок, Фінансові послуги, IT, Інтернет, Готелі / Ресторани / Розважальні комплекси
WAREHOUSE SPECIALIST
ERC
Транспорт та Логістика
1 рік 11 місяців
03.2021 - 02.2023
- Managing stock levels of Acer spare parts and storage space in warehouse
- Posting items to warehouse, keeping track of their quality and quantity
- Picking items, fulfilling orders, packaging and labeling them for shipment
- Dealing with the Acer manufacturer and customers, prepare invoices and reports
- Regular inventory activities
L1 TECHNICAL SUPPORT
Volia Cable
Телекомунікації / Зв'язок
6 місяців
07.2020 - 01.2021
- Troubleshoot customer’s technical issues by phone
- Assistance to subscribers in solving financial issues of their accounts
- Provide information by phone about the company's products and services
- Upselling of the company's client equipment to subscribers
L1 TECHNICAL SUPPORT
Phonet
Телекомунікації / Зв'язок
1 рік 6 місяців
01.2019 - 07.2020
- Troubleshoot customer's issues via phone
- Report issues to ticket system (Zendesk), escalate to L2 when required
- Configure client's cloud PBX
- Configure client's IP phones and softphones remotely
- Consult customers about services, features and configuration
CUSTOMER SUPPORT
iPay.ua
Фінансові послуги
1 рік 5 місяців
09.2017 - 02.2019
- Provide L1 support for online payment service via phone, chat, email, social media
- Consult customers on features and terms of the service
- Provide customers detailed information about their payments
- Resolve payment issues, escalate to L2 when required
- Support Masterpass digital wallet customers
CUSTOMER SUPPORT
Vodafone
Телекомунікації / Зв'язок
1 рік 4 місяці
05.2016 - 09.2017
- Provide customers with product and service information over the phone
- Configure mobile internet on customer cell phone
- Configure mobile services on customer account
- Manage and resolve customer complaints
OUTSOURCING CUSTOMER SUPPORT
Kyivstar
Телекомунікації / Зв'язок
1 рік 7 місяців
10.2014 - 05.2016
- Provide customers with product and service information by phone
- Process orders, forms and applications
- Outbound customer satisfaction calls and survey calls
- Outbound collections calls
QA ENGINEER
GlobalLogic
IT
9 місяців
01.2014 - 10.2014
- Review requirements and technical design documents
- Create test cases (HP Quality Center)
- Prepare test environment (Linux)
- Design, develop and execute automation scenarios
- Report bugs to tracking system (Jira)
QA ENGINEER
IntroPro
IT
1 рік 9 місяців
03.2012 - 12.2013
- Review requirements, specifications and technical design documents
- Create test plans/cases. Estimate, prioritize and coordinate test activities
- Execute manual tests, report bugs to tracking system (Jira)
- Design, develop and execute automation scripts (Java, Selenium, Jenkins, Maven)
- Prepare test environment and deploy application (Linux)
NOC ENGINEER
Oberon Media
IT
10 місяців
05.2011 - 03.2012
- L2 service support of online Web applications
- Report bugs and detected issues to tracking system (Jira)
- Investigate issues, escalate to L3 when required
- Monitor server infrastructure, analyze logs (Splunk)
- Create and support test scenarios (Java, Selenium)
- Customize and support environment for monitoring (Hyperic, Nagios, Zabbix)
CORPORATE SALES
Cyfra.ua (ISP)
Інтернет
1 рік 9 місяців
11.2007 - 08.2009
- Generate leads (outgoing calls, active search, meetings)
- Negotiate and sign agreements
- Coordinate efforts of all departments to activate customers
- Establish and develop relationships with owners of buildings and business centers
- Meet and exceed sales goals, weekly/monthly reporting
L1 TECHNICAL SUPPORT
Cyfra.ua (ISP)
Інтернет
9 місяців
01.2007 - 10.2007
- Troubleshoot customer's issues by phone and email
- Report issues to tracking system
- Configure and support network equipment (DSLAMs, ADSL modems, routers, switches)
- Monitor network availability and performance of servers/services
SYSTEM ADMINISTRATOR
Team Systems
Готелі / Ресторани / Розважальні комплекси
11 місяців
01.2006 - 12.2006
- Administration of servers (Windows Server 2003, Active Directory)
- User support and desktop operating system/application support
- Configuration of network equipment (PBX, phones, routers, switches, modems)
- Maintenance of network infrastructure
Навчався в 1 закладі
National Aviation University
Computer systems and networks
Kiev, 2007
Володіє мовами
Англійська
вище середнього
Російська
рідна
Українська
поглиблений
Курси, тренінги, сертифікати
English Prime
First State English courses
Додаткова інформація
Objective
Customer Support
Andrew
Andrew
Customer support
Київ
Активно шукає роботу
повна зайнятість
Оновлено 18 годин тому