• Development, introduction, renovation and control of corporate policies and standards of vehicles using and safety driving
• Informing to corporate's cars users about changes in the traffic regulations and rules safety driving
• Interaction with a leasing and insurance companies and service centers
• Interaction with insurance companies and support of specialists in case of car accidents, control vehicles repair process
• Organization and control of maintenance and repair of the corporate cars and maintenance in their reference station (more 250 cars Ukraine, Moldova)
• Control of the technical condition of the corporate cars and save of costs
• Support of internal clients on technical problems and others.

• Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
• Interaction with Leasing Company and Workshops
• Interaction with Insurance Companies and car accidents management
• Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
• Budgeting of economic expenses
• Participation in tender process for procurement of new vehicles
• Control of operating costs (fuel, leasing)
• Support of internal customers with technician problems and other

Car Fleet Management

• Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
• Interaction with Leasing Company and Workshops
• Interaction with Insurance Companies and car accidents management
• Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
• Budgeting of economic expenses
• Participation in tender process for procurement of new vehicles
• Control of operating costs (fuel, leasing)
• Support of internal customers with technician problems and other

Admin Management

• Maintenance of general services and proper condition of office premises (14 offices Ukraine/Moldova), as well as control over the serviceability of equipment
• Budgeting of economic expenses
• Procurement aspects and coordinate purchase logistics
• Manage all aspects of furniture and hardware purchase, usage, and record-keeping
• Organize and support inventory
• Open new offices and relocation
• Support remote colleagues
• Control of operating costs ( rent, utilities and other)
• Maintain cooperation between the internal team, external contractors and vendors

Providing general management of department

Coordinating activities of dealer network:

• Developing and implementing aftersales standards and processes (repair, routine service and maintenance, warranty repair);
• Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
• Inspecting warehouse condition, controlling warehouse stock levels
• Conducting employee performance reviews, arranging and conducting field trainings
• Providing dealership staff with comprehensive professional advice

December 2008- December 2009

Autogarant, Ltd., official service partner of Ford in Kiev region

Head of service station

Coordinating activities of service station (more 30 subordinates)

• Developing and implementing aftersales standards and processes (repair, routine service and maintenance);
• Developing structure of the service station (hierarchy, functions, number of employees)
• Introduction motivation program for service station staff;
• Construction trainings for staff (technical and other);

Forming of department budget

• Planning service station works and spare parts sales;;
• Reviewing customer complaints regarding the dealership's performance, resolving disputes and conflicts

• Negotiating with flit customers;

Coordinating activities of service station (more 30 subordinates)

• Developing and implementing aftersales standards and processes (repair, routine service and maintenance);
• Developing structure of the service station (hierarchy, functions, number of employees)
• Introduction motivation program for service station staff;
• Construction trainings for staff (technical and other);

Forming of department budget

• Planning service station works and spare parts sales;;
• Reviewing customer complaints regarding the dealership's performance, resolving disputes and conflicts

• Negotiating with flit customers;

Planning parts sales, distributing sales volumes between dealers based on their potential

Coordinating activities of dealer network (Kyiv, Dnipropetrovsk, Kharkiv, Lviv, Poltava, Sumy, Kirovograd, Mykolaiv, Mukachevo):

• Developing and implementing aftersales standards and processes (repair, periodic maintenance, warranty repair);
• Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
• Inspecting warehouse condition, controlling warehouse stock levels
• Conducting employee performance reviews, arranging and conducting field trainings
• Providing dealership staff with comprehensive professional advice

Opening new dealerships (launch of 8 service stations):

• Developing structure of a service station (hierarchy, functions, number of employees)
• Training and preliminary testing employees (service standards, warranty policy, working with Ford catalogues and price-lists, main features of vehicles)
• Selecting necessary tools, general service and diagnostic equipment, ordering this equipment and ensuring it is delivered to the dealer
• Developing service documents according to requirements of the manufacturer and laws of Ukraine
• Assisting dealers with forming initial stock of parts
• Reviewing customer complaints regarding the dealership's performance, resolving disputes and conflicts

• Conducting preliminary car diagnostics and service write-up
• Organizing repairs and ensuring they are completed
• Timely informing the customer of all changes in repair process, resolving conflicts
• Ensuring repair is completed in a timely and accurate manner
• Accounts receivable control
• Maximizing sales of service department and parts department

Working with parts catalogues and price-lists